,Chapter 1—Introduction to Organizational Behavior
MULTIPLE CHOICE
1. All organizational successes and failures result directly from
a. stakeholder management.
b. comprehensive selection and placement.
c. supplier relationships.
d. the behaviors of many people.
e. the dynamics of the reward system of the organization.
ANS: D PTS: 1 NAT: AACSB: Analytic | AACSB: HRM
TYP: Knowledge
2. Organizational behavior (OB) typically includes which of the following basic components:
a. financial reporting
b. research and development
c. human behavior in organizations.
d. the task environment
e. All of the above are included in OB.
ANS: C PTS: 1 NAT: AACSB: Analytic | AACSB: HRM
TYP: Knowledge
3. The goal of a consultant hired to solve a problem in an organization should be to
a. recognize that the organization has always been this way and little can be done to change
it.
b. learn as much as possible about the organization and the people within it.
c. generate an action plan, with specific targets and completion dates.
d. focus exclusively on changing the reward system, since everything else depends on it.
e. make sure employees know the consultant has come to solve the company's problems.
ANS: B PTS: 1
NAT: AACSB: Communication | AACSB: Analytic | AACSB: Group Dynamics
TYP: Understanding
4. Which is not an important reason for understanding organizational behavior?
a. Most people are born and educated in organizations.
b. Government organizations regulate many of our activities.
c. Most adults spend the better part of their lives working in organizations.
d. Organizational behavior offers specific perspectives on the human side of management.
e. All of the above are important reasons for understanding organizational behavior.
ANS: E PTS: 1 NAT: AACSB: Analytic | AACSB: HRM
TYP: Understanding
5. Organizational behavior focuses on
a. the economic side of management.
b. the control side of management.
c. the human side of management.
d. the financial side of management.
e. the production side of management.
ANS: C PTS: 1
NAT: AACSB: Analytic | AACSB: Individual Dynamics | AACSB: Group Dynamics
TYP: Knowledge
,6. Which of the following is not one of the specific perspectives of organizational behavior?
a. people as organizations
b. people as resources
c. people as people
d. people as task environment
e. All of the above are perspectives of organizational behavior
ANS: D PTS: 1 NAT: AACSB: Analytic | AACSB: HRM
TYP: Knowledge
7. In dealing with the work-related activities of people, managers must have an understanding of all of
the following except
a. leadership
b. decision-making
c. organizational structure and design
d. organizational culture
e. All of the above represent areas that managers must understand
ANS: E PTS: 1 NAT: AACSB: Analytic | AACSB: Leadership
TYP: Understanding
8. Which of the following is not a resource that organizations use in the pursuit of goals and objectives?
a. human
b. financial
c. physical
d. intangible
e. informational
ANS: D PTS: 1 NAT: AACSB: Analytic | AACSB: Creation of Value
TYP: Knowledge
9. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority between
jobs and units.
b. determining the organization's desired future position and deciding how best to get there.
c. motivating the organization's members to work together toward the organization's goals.
d. monitoring and correcting the actions of the organization and its members to keep them
directed toward their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational goals
efficiently and effectively.
ANS: B PTS: 1 NAT: AACSB: Analytic | AACSB: Strategy
TYP: Knowledge
, 10. A manager who groups jobs into units and establishes patterns of authority is performing which
function of management?
a. Planning
b. Organizing
c. Controlling
d. Supervising
e. Leading
ANS: B PTS: 1 NAT: AACSB: Analytic | AACSB: HRM
TYP: Understanding
11. When managers motivate employees with compensation and job opportunity, they are utilizing
which managerial function?
a. Synergizing
b. Controlling
c. Leading
d. Planning
e. Organizing
ANS: C PTS: 1 NAT: AACSB: Analytic | AACSB: Leadership
TYP: Knowledge
12. Evaluating performance, implementing reward systems, and verifying inventory levels are all
examples of
a. leading.
b. decision making.
c. organizing.
d. planning.
e. controlling.
ANS: E PTS: 1 NAT: AACSB: Analytic | AACSB: Leadership
TYP: Understanding
13. Informational roles of a manager include all of the following except
a. figurehead
b. disseminator
c. monitor
d. spokesperson
e. all of the above are informational roles
ANS: A PTS: 1 NAT: AACSB: Analytic | AACSB: Individual Dynamics
TYP: Knowledge
14. In the role of spokesperson a manager would be most likely to
a. attend the funeral of a former employee.
b. hold a press conference announcing the introduction of a new product.
c. hire, train, and motivate workers.
d. inform employees about new government safety standards.
e. negotiate the price of raw materials with an external supplier.
ANS: B PTS: 1 NAT: AACSB: Analytic | AACSB: Individual Dynamics
TYP: Understanding
15. Which of the following managerial roles might include allocating budget requests?
a. Spokesperson
b. Disseminator
c. Leader
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