,Harley-McClaskey, Developing Human Service Leaders Instructor Resource
Test Bank
Chapter 1: Leadership in Human Services and Workplace Vocabulary of Leaders and
Managers
Multiple Choice
1. To raise funds for the Humane Society, a thrift shop will be considered. The board will
conduct a __________ to determine how much __________ could be raised.
a. assets …. cash
b. profit margin …. market survey
*c. market survey …. cash
d. anticipate demand ….. measure
Learning Objective: 1-3
Cognitive Domain: Application
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
2. To raise funds for the Humane Society, a thrift shop will be considered. One of the
_____________ of the organization is an empty building in a good location.
a. accounts payable
b. merchandising
c. accounts receivable
* d. assets
Learning Objective: 1-3
Cognitive Domain: Application
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
3. To raise funds for the Humane Society, a thrift shop will be considered. Even without rent,
the board must consider if there would be enough __________ to cover the various
_________________ such as a store racks and shelves, manger’s salary, and utilities..
*a. profit margin …. accounts payable
b. profit margin …. accounts receivable
c. cash …. merchandising
d. assets …. profit margin
Learning Objective: 1-3
Cognitive Domain: Application
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
4. Why should human services leaders improve their leadership skills?
a. Leadership skills are all the rage.
b. Leaders earn more money and have better jobs.
,Harley-McClaskey, Developing Human Service Leaders Instructor Resource
*c. Leaders must be able to evolve with the changing needs of clients and employees.
d. Leaders must be able to diagnose and write prescriptions.
Learning Objective: 1-2
Cognitive Domain: Comprehension
Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession
Question Type: MC
5. __________ is the compass by which the leadership steers the agency.
a. Core compeetency
b. Competition
*c. Mission
d. Goal
Learning Objective: 1-4
Cognitive Domain: Knowledge
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
6. The area of your organization’s greatest strength and expertise is _____________
*a. core competency
b. competition
c. mission
d. goal
Learning Objective: 1-4
Cognitive Domain: Knowledge
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
7. Human service agencies compete in the marketplace for _____________
a. lowest priced services
b. the most programs and services to offer
c. top billing in the United Way Fundraising Campaign
*d. grant funds, clients, and board members
Learning Objective: 1-1
Cognitive Domain: Comprehension
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC
True/False
1. The field of human services can be defined as one that helps organizations cope with problems
of a social welfare, educational, psychological, behavioral health, or legal nature.
a. True
*b. False
Learning Objective: 1-1
Cognitive Domain: Knowledge
, Harley-McClaskey, Developing Human Service Leaders Instructor Resource
Answer Location: What Is the Human Services Sector?
Question Type: TF
2. Human services leaders must consider the roles and responsibilities of all the comprehensive
network of community issues and problems.
*a. True
b. False
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: The Human Services Leader: A Snapshot
Question Type: TF
3. Human services leaders rarely seek to consider the values of different community populations.
a. True
*b. False
Learning Objective: 1-2
Cognitive Domain: Knowledge
Answer Location: The Human Services Leader: A Snapshot
Question Type: TF
4. Reflection is a method that well-known authors of leadership development programs use to
help leaders assess their values and credibility.
*a. True
b. False
Learning Objective: 1-4
Cognitive Domain: Knowledge
Answer Location: Leadership in the human services and speaking business terminology
Question Type: TF
5. In an everyday context, prescription is what medicines one takes when one is ill. In ths text,
prescription is what a leader does to improve his/her skill sets.
*a. True
b. False
Learning Objective: 1-4
Cognitive Domain:Knowledge
Answer Location: Prescription: Guiding Your Leadership Journey
Question Type: TF
6. To have a client-centered focus as a leader means the leader designs services based on the
impact on the agency’s brand and market potential.
a. True
*b. False
Learning Objective: 1-1
Cognitive Domain: Comprehension
Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: TF
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