,Test Bank for Introduction to Information Systems, Fourth Canadian Edition 1
Case Appendix
Case Distribution and Index
The following provides a list of the cases provided in this Appendix, and the Chapters or Technology Guides to
which the case pertains. Use these cases as assignments, midterm questions or final examination questions.
The Case Appendix contains the entire case with references to the chapters or technology guides to which they
pertain. You will find a suggested solutions below.
Internal Audit Summer x X X
Job
x
Lovely Hands Company X X X X
Men R US X
,Case Appendix 2
Note that these cases have questions that apply to multiple chapters. Suggested solutions are provided below. Cases
are listed below alphabetically by case name.
, Test Bank for Introduction to Information Systems, Fourth Canadian Edition 3
BestPay
BestPay Inc. is an online service provider of payroll processing in Winnipeg, Manitoba, with over 125,000
customers. A review of the web site reveals that the organization is full service: you can purchase payroll software,
or access systems online. BestPay provides payroll, human resources, retirement planning and tax services.
Employees can even log on and use the systems as an internet-based time clock.
Required:
A) For each of the five strategies for competitive advantage, describe the strategy, and explain how BestPay could
implement the strategy. (10 marks, 20 minutes)
Suggested Solution: Chapter 2, Competitive Advantages and Strategic Information Systems
Level: Medium
Strategy for Competitive Advantage - description How BestPay could implement the strategy -- lots
of possible examples – some are shown below
Cost leadership strategy - Produce products and/or Use IT where possible to offer products and services,
services at the lowest cost in the industry to continue to provide full and excellent service to
customers with both time and cost efficiency
Differentiation strategy - Offer different products, Offer all the company’s systems to customers by cloud
services, or product features than your competitors computing. Emphasize not only the cost effectiveness
of pay-per-use, but also the flexibility of use anywhere,
anytime capability to meet the needs of busy, dispersed
or mobile clients.
Innovation strategy - Introduce new products and In addition to the above example for Differentiation,
services, add new features to existing products and offer additional, cloud-based HR services such as self-
services, or develop new ways to produce them serve employee benefits systems, HR records storage
and other IT systems. Bestpay could also make their
Cloud based services available to businesses and
organizations of all sizes.
Operational effectiveness strategy - Improve the BestPay could make use of CRM systems to help them
manner in which a firm executes its internal business better manage customer accounts, deal with customer
processes so that it performs these activities more inquiries and problems
effectively than its rivals
Customer orientation strategy - Concentrate on making Refer to examples for Operational Effectiveness,
customers happy Differentiation and Innovation strategies
B) You have been asked to assist with the design of the payroll database for BestPay Inc. Explain the purpose of
each of the following components of the database design and provide an example of how they would apply to the
payroll database. (10 marks, 20 minutes)
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