Essay
The Principles of Effective Communication P2 P3 M1
- Institution
- PEARSON (PEARSON)
This document is for Unit 01 Communication and Employability Skills for IT and it was graded P2, P3 and M1.
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Eliot Hunter (ID: 16002495) Assignment B Unit 01 CESExplain the principles of effective
communications
General Communication Skills
General communication skill is one of the most important and it means being able to
communicate effectively. It is really important to engage your audience. You must have good
communication skills because otherwise your audience will get bored so the whole idea is to
give an entertaining perspective. To have the general communication skill, you need to be
able to adapt and alter the content, tone and style of your communication.
Cultural Differences
Work places get bigger, which means different locations and across many cultures. You
would have to learn cultural difference between yourself and the audience. There can also
be often misunderstandings as the same word or phrase can mean different things in a
different cultures and beliefs. People need to be aware of these differences so when talking
to a different audience, we don’t say or do something that could offend to some other
audiences.
Question and Answers
Engaging with the audience is excellent because it keeps them listening and focused on the
presentation/slideshow etc. When using the questions and answers in the presentation, it
can be really useful because you can get feedback to improve for the next time. You never
know how much your audience has understood what you have said.
Adapting
Adapting to your audience is where you change how you deliver a speech. You might have
include more slides, diagrams, talk a different tone, talk louder etc. The age and composition
of your audience can impact on the way on the way you approach the communication.
Sometimes you might raise your voice or use a microphone to be heard. A change in
frequency in speaking in tone provides the listener with a signal that something might be
happening.
Accuracy
Accuracy in communication includes how well communication create verbal and nonverbal
messages that can be understood by others and how well those messages are recognised.
When giving a presentation/speech or talking to people generally, you need to make sure
that you are truthful and not making stuff up and also you have to focus on your message. It
is highly recommended to give the facts and truth when delivering a message across to
people. Must always provide accurate information and backed up with evidence to state it. It
is normally best to stick to the truth and only facts in the messages and otherwise you can
being shown to be liar.
Interpersonal skill
, Eliot Hunter (ID: 16002495) Assignment B Unit 01 CES
For communication to happen, two or more people must be involved. One person expresses
a message through words. The other person uses sensors to gather aspects of the message.
Verbal Conversation – To have good verbal conversation skills, you need to be clear in your
words so other people can hear you and understand what you are saying. Don’t speak fast
either as you should slow and speak thoughtfully. This is very important especially when
going for an interview as the interviewer will need to understand everything you have said.
Lip Reading – To understand words even better, you observe a person’s lip movements
visually. An example of lip reading will be needed if the person is deaf or hard hearing or
speaking issues.
Signing – If a person is deaf or hard hearing, it would be an excellent idea to learn sign
language as there could people would need to learn with it in terms of communication. Sign
language is something that is a formal language that employs a system of hand gestures for
communication.
Cues in Verbal Exchange
Body Language – Body Language is one of the most important aspects of face to face
communication. Anything that is said can be enhanced or undermined by how you stand/sit
or even how you move your eyes. If you look bored, then your audience will become bored
as well. The sole purpose of face to face communication is to engage the audience you are
talking to. When your body language is right, the audience will be persuaded that you are
worth listening to.
Use of intonation – This means that your voice (tone) will go up and down as you’re
speaking. The emotions, regional accent, or just the way you’re used to speaking can hugely
affect the intonation of your voice. It is good to speak in different tones as if you spoke in
one tone, the audience will get bored of listening. Speaking in different tones will engage
them more and make them listen.
Nodding – This is where someone will lower or raise their head slightly and briefly. This is a
good way to tell whether your audience is engaged because if they nod, it shows that they
understand, however, if they shake the head then they don’t understand.
Summarizing – This is where something is given into a brief statement. It isn’t a good
communication skill as your audience wouldn’t be getting the full message. An example of
summarizing is writing a paragraph that touches upon an entire book.
Paraphrasing – This is something that is a restatement of speech or writing and this retains
the basic meaning while changing the words. This is a good communication skill if you have
people in your audience who struggle to understand certain words. It will engage them as
part of your audience and it will make them want to listen more.
Proofing Documents
Grammar/Spell Checking/Punctuation – When writing documents as having full correct
grammar is the most important. Grammar shows you know how to spell and write
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