1. Currently there is a great shortage of qualified automotive technicians.
ANS: T PTS: 1
2. Electricity travels at the speed of sound.
ANS: F PTS: 1
3. Electronic components have no moving parts.
ANS: T PTS: 1
4. Often, according to terms of the warranty, the owner of a new car must pay a deductible charge. The
manufacturer pays for all repairs over the deductible amount.
ANS: T PTS: 1
5. A Federal Emissions Performance Warranty requires that the customer pay one-half of the repair
charge.
ANS: F PTS: 1
6. EPA refers to the Emission Protection Agency.
ANS: F PTS: 1
7. The costs of preventive maintenance performed on a leased vehicle are paid by the automobile dealer.
ANS: F PTS: 1
8. NAPA service centers are franchised repair shops.
ANS: F PTS: 1
9. Repair estimates are required by law in most states.
ANS: T PTS: 1
10. A hybrid vehicle has two separate sources of power. These two power sources can work together to
move the vehicle or can power the vehicle on their own.
ANS: T PTS: 1
11. Modern, clean burning, and highly efficient diesel engines use computer controls.
ANS: T PTS: 1
12. Specialty technicians work on only one vehicle system, such as transmissions.
, ANS: T PTS: 1
13. ASE certification is mandatory in most states.
ANS: F PTS: 1
14. Before taking the ASE L1 test, the technician must pass the Electricity and Engine Performance tests.
ANS: T PTS: 1
MULTIPLE CHOICE
1. Repair work performed on vehicles still under the manufacturer’s warranty is usually performed by
______.
a. independent service shops
b. dealerships
c. specialty shops
d. either “independent service shops” or “dealerships”
ANS: B
dealerships
PTS: 1
2. Which of the following businesses perform work on only one or two automotive systems?
a. dealerships c. specialty shops
b. independent service shops d. fleet service departments
ANS: C
specialty shops
PTS: 1
3. Normally, whose job is it to prepare a repair cost estimate for a customer?
a. service manager c. master automotive technician
b. parts manager d. service advisor
ANS: D
service advisor
PTS: 1
4. To be successful, a parts counter person must possess all the following skills EXCEPT:
a. sales skills c. vehicle knowledge
b. repair skills d. inventory skills
ANS: B
repair skills
PTS: 1
5. To be successful, today’s automotive technician must have ______.
a. a sound understanding of automotive technology
, b. on-the-job experience
c. continuous training in new technology
d. all answers are correct
ANS: D
all answers are correct
PTS: 1
6. A technician must have a minimum of ____ years(s) of full-time, hands-on work experience as an
automotive technician to get ASE certification.
a. one c. three
b. two d. four
ANS: B
two
PTS: 1
7. A technician who passes all eight basic ASE automotive certification tests is certified as a(n) ______.
a. automotive technician c. service manager
b. master automotive technician d. parts manager
ANS: B
master automotive technician
PTS: 1
8. The BMW Step Program is an example of a(n) ______.
a. apprenticeship program c. postgraduate education program
b. cooperative education program d. job-shadowing program
ANS: C
postgraduate education program
PTS: 1
9. Wholesale auto parts stores that sell aftermarket parts and supplies to service shops and the general
public are called ______.
a. warehouse distributors c. jobbers
b. mass merchandisers d. freelancers
ANS: C
jobbers
PTS: 1
10. Ongoing technical training and support are available from ______.
a. aftermarket parts manufacturers c. jobbers
b. auto manufacturers d. all answers are correct
ANS: D
all answers are correct
PTS: 1
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