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Rise Up Study Questions and Answers 2023
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- Rise Up Study Questions And Answers 2023
Rise Up Study Questions and Answers 2023
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Rise Up Study Questions andAnswers 2023
A customer purchased a pair of pants at a department store. The
salesperson fitted them and marked where to put them. When the customer
picked the pants up, they were too short. He tells the salesperson he can't
wear them like that and asks to have them changed. How should the
salesperson respond? - -Apologize, admit there was a mistake made, and
assure the customer the situation will be quickly resolved.
-Why is it important for you to show how your store's products compare to a
competitor's products? - -To highlight the differences between your products
and the competitor's
-After eating a delicious meal at a restaurant, a customer fills out the survey
card that is on the table. The customer marks that the food and service were
great. which of the following describes the benefit of this type of customer
contact? - -Makes customer feedback easy
-What is the best way to deal with negative customer feedback posted in a
customer survey on social media? - -Encourage the feedback and think of
the comments as free market research
-A customer returns a laptop and tells you one of the features isn't working.
You are familiar with that laptop and its features. What should you do FIRST?
- -Test the customer's laptop and see if there is a problem with the feature
-What question should sales associates ask themselves when studying
competitor's products and services? - -Why would I buy my own company's
products or services over a competitor's?
-Which of these BEST describes product demonstrations? - -Opportunity to
provide a full understanding of all the relevant features of the product
-A customer asks you to help her find curtains for her apartment. She finds
the perfect color and fabric, but her windows are not a standard size. There
is a custom drapery department in your store. What should your BEST
response to the customer be? - -I can make an appointment for you with our
custom drapery department if you like
-How should you introduce your loyalty program to a customer when you are
finalizing a sale? - -Ask the customer if he or she is a loyal shopper
, -An error message appears when the cashier rings up a sale. Information on
operating the register is available at each register. The manager is nearby
helping another customer. What should the cashier do FIRST? - -Politely
interrupt the manager and ask what to do
-What should you do when you have a customer who has a problem with a
product or service that your store offers? - -Listen, and let the customer
explain the problem then determine a satisfactory solution
-Which is the BEST reason for a salesperson to test and sample a product
before it goes on display? - -To make it easier to demonstrate and sell
products.
-A salesperson is helping one person when another comes to the counter.
What should the salesperson do? - -Acknowledge the second customer, but
continue completing the sale with the first customer
-A customer is shopping for a replacement refrigerator and has decided on a
style and model and is ready to make a purchase. What's the BEST response
the sales associate can give to the customer to ensure a good experience? -
-Excellent choice. This model might be a bit more complicated to install.
Would you like me to go over our delivery and install options so we can make
sure you have everything you will need?
-Which of the following Open-ended questions BEST helps a sales associate
determine what kind of television is appropriate for a customer? - -What did
you like or dislike about your last television?
-A small-business owner explains to a sales associate that he needs a new
computer system to handle the growing business functions. The customer
looks at a few low-cost computers. After talking to the customer, the sales
associate sees that a more expensive computer would be better for the
needs of the businesses continued growth. Which is the BEST strategy for
the associate to use when providing this recommendation to the customer? -
-Explain the features and long-term benefits of the more expensive
computer, and how it will save money in the long-term and allow for future
growth
-You have arranged samples of a new line of baked goods. Customers are
complaining to you at the register that a child is touching all of the samples.
You don't see the child's parents anywhere. Which should you do? - -Ask
another associate for help in moving the samples out of the child's reach
-Which is the BEST reason for a sales associate to know the store's
promotions and advertising? - -To answer customers' questions about price
and location of the sale items
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