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CHAA Exam/120 Questions and Answers
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- CHAA Exam/120 Questions And Answers
CHAA Exam/120 Questions and Answers
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CHAA Exam/120 Questions and AnswersScatter Diagram - -A graphic display of data plotted along two dimensions
used to screen for a relationship between two variables
-Run Chart - -a visual display of data that enables monitoring of a process
to determine whether there is a systemic change in process over time
-Pareto Chart - -A graphic representation of the frequency with which
certain events occur may be used to set priorities or oppotunities for
improvement
-Measure - -A number assigned to an object or event
-Gantt Chart - -A type of bar chart used in process or project planning and
control to display planned work targets for completion of work in relation of
time usually shows week month quarter
-Just In Time - -A method of ordering items as close to possible to their time
of need
-Clinical Pathway - -management tool that organizes sequences and times
the major intervention of the nursing staff physicians and other departments
AKA care map; critical path
-Histogram - -a graphic display used to plot the frequency with which
different valves of a given variables occur. Used to examine patterns
-Algorithm - -Recommended patient management strategies designed to
direct decision making
-Baseline - -An observation or value that represents the background of
measurable quanitity
-Six Sigma - -process improvement technique for blending organizational
wisdom with proven statistical tools
-Balanced Scorecard - -strategic management system used to drive
performance and accountability through the organization
-Plan; Do; Check; Act; - -AKA Deming or Shewart cycle
-FOCUS - -Find a process
Organize a team
Clarify Knowledge
, Uncover the cause
Start Plan Do Act Check
-5 major points of collection - -Before service; At registration; During
service; At Discharge; Collection follow-up
-Standing Orders - -Physician orders pre-established and approved for use
by nurses under specific conditions in absence of the physician
-Threshold - -a level of achievement that determines the difference
between what is deemed to be acceptable
-Laws that Illinois House Healthcare Availability and Access Committee
passed - -1. the tax exempt hospital responsibility act- says that hospitals
must use 8% of cost to provide care for poor
2. The fair Billing and Collection Practices Act-makes hospital quit aggressive
ways to collect payments
-Accepting Assignment - -when a provider agrees to accept the allowable
charges as full fee
-Acute Care - -the care is generally short term rather than chronic care
-Assignment of Benefits AOB - -Written authorization from the policyholder
for the insurance company sends payment directly to providers
-Adverse Selection - -the tendency for those with impaired health status or
who are prone to higher than average utilization of benefits to be enrolled in
disproportionate numbers and lower deductible plans
-Ambulatory Surgical Center - -a freestanding facitlity other than a
physician office where surgical and outpatient services take place
-Acute Inpatient Care - -generally short term less than 30 days
-Add-ons - -Patients who are scheduled for services less than 24 hours in
advance of actual service time
-Admission Authorization - -the process of third party payor notification of
urgent/emergent inpatient admission with specific time frame
-3 steps of verbal communication - -1. encoding-translating idea into words;
2. transmission-face to face or letter; 3. decoding-receiver must interpet the
message
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