Leadership Final Exam 2023.
NVC communication processes are grounded in: (Select all that apply.)
a. confrontation
b. empathy
c. compassion
d. honesty
e. assertiveness - Answer b. empathy
c. compassion
d. honesty
A communication model that focuses on compassion, expression of emotion, and providing validation via support is the:
a. validation, emotion, reassurance, activity (VERA) framework.
b. situation, background, assessment, and recommendation (SBAR) Communication Theory.
c. nonviolent communication (NVC) model.
d. Human Relationship Model - Answer a. validation, emotion, reassurance, activity (VERA) framework.
A human communication activity designed to influence another to change attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading is known as:
a. advisement.
b. consultation.
c. persuasion.
d. suggestion - Answer c. persuasion.
Which of the following is true about negotiation?
a. It commonly results in a win-lose situation.
b. It is aimed at solving problems, conflicts, or disputes.
c. It is used only in contract and labor union disputes.
d. It is the exchanging of favors or trading activity. - Answer b. It is aimed at solving problems, conflicts, or disputes.
A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her preceptor suggests a better method of interacting with a family member by saying, "You might want to be cognizant of your non-verbal behaviors when talking with clients. Rather than continuing to chart when you are talking with an American family, stop charting, move closer to the family and client, look at them during the conversation, and take time to let them share their concerns." This preceptor is giving advice about: a. interpersonal communication.
b. clarity.
c. image.
d. intention. - Answer a. interpersonal communication.
The transformational leader engages staff by:
a. punishing errors.
b. sharing vision and decision making
c. taking a top-down approach to leadership.
d. making unilateral decisions for the team. - Answer b. sharing vision and decision making
Over lunch in the cafeteria, student nurses are sharing educational information about the patients for whom they are caring. This is a(n): a. breach of beneficence.
b. example of maleficence.
c. potential assault and battery charge.
d. violation of the Health Insurance Portability and Accountability Act (HIPAA). - Answer d. violation of the Health Insurance Portability and Accountability Act (HIPAA).
A communication system developed originally to address communication patterns in critical situations is:
a. VERA framework.
b. NVC model.
c. crucial conversations.
d. TeamSTEPPS. - Answer d. TeamSTEPPS.
The number one cause of preventable medical errors is:
a. hostile work environments.
b. poor communication.
c. ineffective leadership.
d. staff competency. - Answer b. poor communication.
Which communication format was developed to address the communication arm of the TeamSTEPPS model?
a. NVC (nonviolent communication)
b. SBAR (situation, background, assessment, and recommendation) c. VERA (validation, emotion, reassurance, activity)
d. MI (motivational interviewing) - Answer b. SBAR (situation, background, assessment, and recommendation) Transformational leadership focuses on engaging staff to become stakeholders in a shared mission and vision. Which of the following are correct statements? (Select all that apply.)
a. Transformational leaders have an authoritarian style of communication.
b. Effective transformational nurse leaders engage their staff through role modeling and mentorship of inclusion behaviors. Communicating is a process competency.
c. Transformational leaders have a rigid bureaucratic one-way communication network.
d. The communication of transformational leaders is focused on positive interchanges.
e. Effective transformational leaders listen more than they talk, are open to all new ideas, and create a culture of safety. - Answer b. Effective transformational nurse leaders engage their staff through role modeling and mentorship of inclusion behaviors. Communicating is a process competency.
d. The communication of transformational leaders is focused on positive interchanges.
e. Effective transformational leaders listen more than they talk, are open to all new ideas, and create a culture of safety.
The process for a nurse to direct another person to perform nursing tasks and activities is:
a. authorization.
b. delegation.
c. empowerment.
d. supervision - Answer b. delegation.
When considering whether to delegate a task, the nurse needs to assess the patient and:
a. how many nurses are available to supervise.
b. how complex the delegated action is.
c. the severity level of the patient population.
d. the expiration date of the license - Answer b. how complex the delegated action is.
The five rights of delegation are right task, right circumstance, right person, right direction and communication, and right:
a. interaction.
b. outcome.
c. supervision.
d. time. - Answer c. supervision.
If an error occurs as a result of delegation, the nurse is accountable for supervision, follow-up, intervention, and:
a. corrective action of the event.
