,Denhardt –Managing Human Behavior in Nonprofit Organizations
Chapter 1: Organizational Behavior as a Way of Thinking and Acting
Multiple Choice
1. Which of the following questions should you ask when analyzing individual employee
behavior in public organizations?
A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?
Ans: B
2. Which of the following is the field of organizational behavior NOT concerned with:
A) Using power and politics constructively and ethically
B) Using diversity to enhance organizational performance
C) Securing profits for shareholders
D) Creating and securing commitment to shared values
Ans: C
3. The ________ conducted a study addressing what public organizations need to know in order
to act effectively and responsibly.
A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education
Ans: A
,4. Which of the following is a “What” of management function?
A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring
Ans: D
5. Which of the following is an effective characteristic of the “How” of management?
A) Planning
B) Managing materials
C) Results focus
D) Coordination
Ans: C
6. Which of the following management functions involves presenting, explaining, selling, and
defending the work unit’s activities to the supervisor in the agency and to persons and groups
outside of the agency?
A) Coordination
B) Representation
C) Leadership
D) Monitoring
Ans: B
7. Which of the following management functions involves self-knowledge and awareness of
impact on others?
A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring
Ans: A
, 8. Frederick Taylor’s overall purpose was to make workers more:
A) Satisfied
B) Empowered
C) Productive
D) Committed
Ans: C
9. The finding that people change their behavior when they know they are being observed is
known as the:
A) Hawthorne Finding
B) Hawthorne Effect
C) Hawthorne Works
D) Hawthorne Results
Ans: B
10. Theory Y characterizes assumes people are:
A) Motivated solely by money.
B) Lazy and uninvolved.
C) Inherently worthwhile.
D) Complex and difficult to understand.
Ans: C
11. Rensis Likert refers to managers as the __________.:
A) Focal point
B) Trend setter
C) Leader
D) Linking pin
Ans: D
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