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hospitality industry - a group of businesses composed of establishments related to lodging and food-service management bed-and-breakfasts (B&Bs) - small unique inns that offer a full breakfast with a night's stay tourism industry - a group of businesses that encompass travel/transportation vendor...

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  • December 25, 2023
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  • 2023/2024
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Hospitality and Tourism questions with
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hospitality industry - ✔✔a group of businesses composed of establishments related to lodging
and food-service management

bed-and-breakfasts (B&Bs) - ✔✔small unique inns that offer a full breakfast with a night's stay

tourism industry - ✔✔a group of businesses that encompass travel/transportation vendors for air,
rail, auto, cruise, and motor-coach travel, and promote travel and vacations

service - ✔✔an intangible thing that is a task performed for customers by a business

variables - ✔✔factors that can cause something to change or vary

perishability - ✔✔the probability of a product ceasing to exist or becoming unusable within a
limited amount of time

intangibility - ✔✔a state of being abstract, as are things that cannot be touched

changeability - ✔✔a condition of being subject to change or alteration

diversity - ✔✔ethnic variety as well as socio-economic and gender variety in a group or society

ecotourism - ✔✔a branch of tourism encompassing adventure tourism and sustainable
development of regions for future generations

market segments - ✔✔groups of consumers categorized by specific characteristics to create a
target market

infrastructure - ✔✔the physical components of a destination, such as hotels, restaurants,
roadways, and transportation, that support tourism

,economic multiplier - ✔✔the process of how money filters through a local economy and is spent
and re-spent, creating income for other businesses

leakage - ✔✔tourist dollars spent on imported goods so that revenue ends up in foreign
economies

globalization - ✔✔the increasing integration of the world economy

sustainable tourism - ✔✔tourism that allows a destination to support both local residents and
tourists without compromising future generations

aesthetic pollution - ✔✔the spoiling or contamination of the natural beauty and features of an
environment, due to poor planning and design of tourism projects

venturers - ✔✔travelers who tend to be the first to discover a new, unspoiled destination

dependables - ✔✔travelers who prefer familiarity and creature comforts and seldom try anything
new or different

business travel - ✔✔travel for the sole purpose of conducting an individual's or company's
business

meeting and incentive travel - ✔✔business travel by employees to attend a business meeting or
as a reward for having met or exceeded company goals

meeting planner - ✔✔a person who organizes and plans a meeting

VFR travel - ✔✔travel for the purpose of visiting friends or relatives

leisure travel - ✔✔travel for the sole purpose of enjoyment

Maslow's hierarchy of needs - ✔✔a theory that explains what motivates people to act in certain
ways or make certain decisions

commercial site - ✔✔an establishment, such as a restaurant, where a food-and-beverage business
competes for customers

, on-site facility - ✔✔an institutional or noncommercial establishment, such as a hospital or
corporation, that provides meals for people involved with the property

full-service restaurant - ✔✔a restaurant where a customer sits at a table, gives an order to a
server, and is served food at the table

quick-service restaurant (QSR) - ✔✔a restaurant offering speedy basic services, convenience,
and consistent quality at low prices

chain - ✔✔a type of business that has more than one location with the same name under the
same ownership

franchise - ✔✔a type of business that is set up through a franchise agreement, which is a contract
between a franchisor and franchisee to sell a company's goods or services at a designated
location

front of the house - ✔✔the area in a hospitality establishment that guests view, such as the
entrance and the dining room

Staff that the customers meet

back of the house - ✔✔the area in a hospitality establishment that guests usually do not view,
including all areas responsible for food quality and production, such as the kitchen and receiving,
office, and storage areas

production - ✔✔an assembly-line process by which food is prepared, plated, and expedited by
teams at various food stations, such as salad, cooking line, prep, and dessert

return on investment (ROI) - ✔✔a calculation used to determine the ability of a product to
generate profits

transient guest - ✔✔an individual traveler with a reservation, staying in a hospitality property for
a maximum of 30 consecutive days

meal plan - ✔✔a room rate that includes meals; some choices of meal plans are European Plan,
Continental Plan, Bermuda Plan, Modified American Plan, and American Plan

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