,9. Most human resource certification programs require a person to have specific
experience and education.
True False
10. A human resource department normally acts in an advisory capacity and does not
have authority over operating managers.
True False
11. Today human resource management (HRM) is clearly isolated from both the
management and the strategic planning process of an organization and occupies a
purely administrative role.
True False
12. The retirement age has been gradually decreasing over the last ten years.
True False
13. Downsizing involves laying off large numbers of managerial and other employees.
True False
14. Fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in cost, quality, service, and speed is known as outsourcing.
True False
15. Telecommuting is becoming popular in today's organizations.
True False
16. It is desirable for human resource managers to become well-rounded
businesspeople.
True False
17. The level of communication should be determined by the instigator of the
communication rather than the receiving audience.
True False
18. The HR scorecard system uses a mix of quantitative and qualitative measures to
evaluate performance.
True False
19. Information is the raw material from which data is developed.
, 20. The web-based human resource systems (eHR) that many organizations have
implemented have not really helped to effectively communicate human resource
programs.
True False
Multiple Choice Questions
21. When an organization is sold, the purchase price may be higher than the total value
of its physical and financial assets. This difference is sometimes called ____.
A. social
cost
B. goodwi
ll
C. level
price
D. potential
value
22. Which of the following major human resource functions would include forecasting the
human resource requirements of an organization to achieve its objectives?
A. Compensation and
benefits
B. Human resource training and
development
C. Employee and labor
relations
D. Human resource planning, recruitment, and
selection
23. Which of the following major human resource functions would include providing
assistance to employees with personal problems that influence their work
performance?
A. Human resource
development
B. Compensation and
benefits
C. Human resource
research
D. Safety and
health
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