Exam (elaborations)
Managing Organizational Change Ian Palmer 3e
- Module
- Managing Organizational
- Institution
- Managing Organizational
Managing Organizational Change Ian Palmer 3e
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, Chapter 01Managing Change: Stories and Paradoxes
Multiple Choice Questions
1. Which of the following statements is a characteristic of process narratives?
A. They are based on quantitative and statistical research
methods.
B. They have a narrow frame of
reference.
C. They lack the ability to express complexity within a coherent sequence
of events.
D. They expose the nature and significance of the causal factors acting
on events.
2. Which of the following major problems did Beth Israel Deaconess Medical Center
(BID) face in 2002?
A. A lawsuit attempting to dissolve the
center
B. Poor relationships between clinical staff and
management
C. Employees fearing job cuts as a result of the merger of Beth Israel and
Deaconess Hospital
D. A corporate takeover attempt by a
competitor
3. Which of the following turnaround strategies was adopted by Paul Levy, the chief
executive officer of the Beth Israel Deaconess Medical Center (BID), in 2002?
A. He ensured that there were no job
cuts.
B. He shared with all staff the full scale of the financial
difficulties.
C. He promoted silo working within the
organization.
D. He encouraged the different departments to focus exclusively on their own
profitability.
1-1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,4. According to Paul Levy, which of the following will drive doctors, nurses, and
administrators to seek constant improvements in the quality and safety of patient
care?
A. A silo working
environment
B. A rigid, hierarchical organizational
structure
C. The transparency
website
D. The fear of job cuts among
employees
5. Identify the major problem faced by Sears Holdings Corporation two years after the
merger of Kmart and Sears Roebuck.
A. A lawsuit alleging environmental damage was filed by
regulators.
B. A lawsuit to dissolve the merger was
filed.
C. Profits were down by 45
percent.
D. Problems existed with the quality and safety of
customer care.
6. Which of the following is one of the steps taken by Eddie Lampert in response to the
problems faced by Sears Holdings Corporation?
A. He published performance data on his
public blog.
B. He implemented a business model in which all department heads had the same
financial goals.
C. He downsized the
company.
D. He implemented a decentralized organizational
structure.
7. Which of the following was the outcome of the new organizational model
implemented by Eddie Lampert, the chairman of Sears Holdings Corporation?
A. It improved
performance.
B. It encouraged the divisions to turn against
each other.
C. It resulted in several hundred job losses across the
organization.
D. It encouraged the department heads to focus on the welfare of the company
as a whole.
1-2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 8. In 2011, 50 to 70 percent of all sales in J. C. Penney Company, Inc. were discounted,
based on a _____.
A. "high-low" pricing
strategy
B. quantity-based pricing
strategy
C. premium pricing
strategy
D. value-based pricing
strategy
9. Which of the following was a step taken by Ron Johnson when he was appointed as
the chief executive officer of J. C. Penney Company, Inc.?
A. He reinforced the existing corporate
culture.
B. He implemented a centralized organizational
structure.
C. He developed a "store within a store"
strategy.
D. He increased promotions in the company's
stores.
10. According to an analyst referred to in the text, which of the following was missing
when Ron Johnson, the chief executive officer of J. C. Penney Company, Inc., talked
about the six Ps?
A. Produc
t
B. Plac
e
C. Personali
ty
D. Peopl
e
11. Which of the following is the first and most serious mistake committed by Ron
Johnson, the chief executive officer of J. C. Penney Company, Inc.?
A. Creating a silo work environment in the
company
B. Ignoring the company's traditional core
customers
C. Downsizing the
company
D. Decentralizing the company's organizational
structure
1-3
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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