Contents
Introduction 3
Brand Reputation 3
People and culture 4
Critical Success Factors 5
a. Procurement process 5
b. Implementation of a successive taxonomy strategy 6
c. Effective implementation and use of traction automation 6
d. Leadership is driving adoption and adaptation. 7
e. Time...
Contents
Introduction...........................................................................................................................................2
Brand Reputation...................................................................................................................................3
People and culture.................................................................................................................................4
Critical Success Factors..........................................................................................................................5
a. Procurement process.......................................................................................................5
b. Implementation of a successive taxonomy strategy.........................................................6
c. Effective implementation and use of traction automation...............................................6
d. Leadership is driving adoption and adaptation.................................................................6
e. Time.................................................................................................................................7
f. Innovation........................................................................................................................7
g. Quality.............................................................................................................................7
h. Adequate and powerful standards and strategies............................................................8
Perspectives of the balanced scorecard................................................................................................8
Value Chain............................................................................................................................................9
Customer delivered value....................................................................................................................10
Cost of failing to control the quality....................................................................................................11
Cost of quality......................................................................................................................................12
Theory of Constraints..........................................................................................................................12
Conclusion...........................................................................................................................................13
Reference............................................................................................................................................13
Introduction
International Business Corporation Machines company (IBM) is based in America
with the headquarter in Armonk, New York. The company has operations in over 170
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