Exam (elaborations)
Business Communication NOW 4Th Canadian Edition By Findlay - Test Bank
- Module
- Business Communication
- Institution
- Business Communication
Business Communication NOW 4Th Canadian Edition By Findlay - Test Bank
[Show more]
Content preview
,Chapter 01 - Communicating In A Changing Business WorldChapter 01
Communicating In A Changing Business World
Multiple Choice Questions
1. Which of the following is an example of an internal document?
A. A quotation
B. A job description
C. A claims adjustment
D. A policy bulletin
Accessibility: Keyboard Navigation
Learning Objective: 01-06 Explain the managerial functions of communication.
Topic: 01-19 Knowing Your Purpose
2. Which of the following is an example of an external document?
A. A memo of congratulations
B. A performance report
C. A request to deviate from a policy and procedure bulletin
D. An annual report
Accessibility: Keyboard Navigation
Learning Objective: 01-06 Explain the managerial functions of communication.
Topic: 01-19 Knowing Your Purpose
3. Which of the following is NOT a criterion for good business and administrative writing?
A. The message presents a positive image of the writer and his or her organization.
B. The message has a single purpose.
C. The reader can read, understand, and act on the message quickly.
D. All the reader's questions are answered.
Accessibility: Keyboard Navigation
Learning Objective: 01-03 Identify five criteria of good writing.
Topic: 01-07 Criteria for Effective Messages
Topic: 01-19 Knowing Your Purpose
1-1
,Chapter 01 - Communicating In A Changing Business World
1-2
, Chapter 01 - Communicating In A Changing Business World
4. Which of the following BEST describes the result of having "family friendly" policies in
companies?
A. They are good recruiting tools, but often result in relocation failures.
B. They are one of the six leading reasons that new managers fail.
C. They have given employees with children higher overall compensation levels.
D. They produce clear gains in productivity and customer service.
Accessibility: Keyboard Navigation
Learning Objective: 01-07 Describe ten trends impacting business communication.
Topic: 01-27 Balancing Work and Family
5. Indicate the semantic category, if any, for the following statement: "This page contains a
True-False Question."
A. Observation
B. Inference
C. Judgment
D. Opinion
Accessibility: Keyboard Navigation
Learning Objective: 01-05 Discuss eight principles that help you improve communications.
Topic: 01-10 2. Observations, Inferences, and Judgments Are Not the Same
6. Indicate the semantic category if any, for the following statement: "Most students enjoy the
winter carnival."
A. Observation
B. Inference
C. Judgment
D. Opinion
Accessibility: Keyboard Navigation
Learning Objective: 01-05 Discuss eight principles that help you improve communications.
Topic: 01-10 2. Observations, Inferences, and Judgments Are Not the Same
1-3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller evileye251. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £20.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now