Exam (elaborations)
Service Cloud Certification exam 2024 with 100% correct answers
- Module
- Institution
Which factors influence KPIs, and business challenges for call centers? Hint: C-C-R - correct answer a) Customer Satisfaction b) Cost of Service c) Revenue For which KPI area is FCR (First Call Resolution) a driver? - correct answer Customer Satisfaction For which KPI area is AHT (Aver...
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