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- Health and social care
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- AQA
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FTA
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Meeting Individual Care
and Support Needs 5
,UNIT 5
Getting to know your unit
To be able to provide the care and support that meets the needs of
Assessm ent an individual in a health and social care environment, it is important
You will be assesse d by a that you understand the principles and practicalities that are the
foundation of all the care disciplines. This unit introduces you to the
series of assignm ents set
values and skills that you will need for a career in social care or health
by your tutor. care. Ethical issues will arise and challenges will need to be overcome
when personalising care. You will reflect on the different methods used
by professionals working together in a multi-agency team to provide a
package of care and support that meets individual needs.
How you will be assessed
This unit will be assessed internally by a series of tasks set by your tutor. Throughout
this unit, you will find assessment practices that will help you prepare for your final
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assessment. Although these activities do not contribute towards your final grade,
it is important to complete them because they provide you with an opportunity to
practise or they suggest useful research to undertake, both of which will be good
preparation for your final assessment.
You should check that you have met all the Pass grade criteria as you work your way
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through the assignment. If you fail to meet one of the Pass grade criteria, you will be
unable to gain a Merit or Distinction even if the rest of your work reaches the required
standard. To pass you need to be able to explain and describe the information asked
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for in your assignment. To gain a Merit or Distinction, you need to make sure that
you present the information in the style that is required by the relevant assessment
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criteria shown in the table below. For example, to gain a Merit you need to be able to
successfully analyse and assess and, to gain a Distinction, you need to be able to use
the higher-order skills of evaluating and justifying.
The final assessment set by your tutor will consist of a number of tasks designed to
meet the criteria in the assessment criteria table. This is likely to consist of a written or
oral activity such as:
▸▸ analysing and evaluating situations in case studies to reflect on the promotion of
equality and diversity, and the values and skills needed to care and support others
▸▸ writing a report on how an ethical approach to providing support benefits service
users
▸▸ preparing a presentation on the communication techniques used when providing
care for service users with different needs
▸▸ using case studies to reflect on how professionals work together to meet the needs
of individuals.
2 Meeting Individual Care and Support Needs
, Getting to know your unit UNIT
Assessment criteria
This table shows you what you must do in order to achieve a Pass, Merit or Distinction grade, and where
you can find activities to help you.
Pass Merit Distinction
Learning aim A E xamine principles, values and skills which underpin meeting the
care and support needs of individuals.
A.P1 A.M1 A.D1
Explain the importance of promoting Analyse the impact of preventing Evaluate the success of promoting anti-
equality and diversity for individuals with discrimination for individuals with different discriminatory practice for specific
different needs. needs. individuals with different needs.
Assessment practice 5.1 Assessment practice 5.1 Assessment practice 5.1
A.P2 A.M2
Explain the skills and personal attributes Assess different methods professionals
necessary for professionals who care for might use when building relationships and
individuals with different needs. establishing trust with individuals with needs.
Assessment practice 5.1 Assessment practice 5.1
Learning aim B E xamine the ethical issues involved when providing care and
support to meet individual needs.
B.P3 B.M3 BC.D2
Explain how to incorporate ethical
principles into the provision of support for
individuals with different needs.
Assessment practice 5.2
Learning aim
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Analyse how an ethical approach to
providing support would benefit specific
individuals with different needs.
Assessment practice 5.2
C Investigate the principles behind enabling individuals with care and
Justify the strategies and techniques used
to overcome ethical issues and challenges
experienced by individuals with different
needs when planning and providing care.
Assessment practices 5.2 and 5.3
A
support needs to overcome challenges.
C.P4 C.M4
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Explain the strategies and communication Assess the strategies and communication
techniques used with individuals, different techniques used to overcome different
needs to overcome different challenges. challenges faced by individuals with
Assessment practice 5.3 different care and support needs.
D
Assessment practice 5.3
C.P5
Explain the benefits of promoting
personalisation when overcoming
challenges faced by individuals with
different needs.
Assessment practice 5.3
Learning aim D Investigate the roles of professionals and how they work together to
provide the care and support necessary to meet individual needs.
D.P6 D.M5 D.D3
Explain why meeting the needs of the Assess the benefits of multi-disciplinary Justify how organisations and professionals
individuals requires the involvement of and multi-agency working for specific work together to meet individual
different agencies. individuals with care and support needs. needs while managing information and
Assessment practice 5.4 Assessment practice 5.4 maintaining confidentiality.
Assessment practice 5.4
D.P7 D.M6
D.D4
Explain the roles and responsibilities of Analyse the impact of legislation and
different members of the multi-disciplinary codes of practice relating to information Evaluate how multi-agency and multi-
team in meeting the needs of specific management on multi-disciplinary working. disciplinary working can meet the care and
individuals. support needs of specific individuals.
Assessment practice 5.4
Assessment practice 5.4 Assessment practice 5.4
D.P8
Explain the arrangements for managing
information between professionals.
Assessment practice 5.4
3
, Getting started
Think about an occasion when you’ve been asked by a friend to do
something, that you believe to be wrong. Did you do it so that you didn’t
upset your friend? Did you say ‘no’ and explain why? Write down what
makes you feel that something is right or wrong. Imagine that this happened
if you were working in a health or social care environment. How might this
affect how you respond to service users and providers?
Examine principles, values and skills which underpin
A meeting the care and support needs of individuals
Promoting equality, diversity and preventing
discrimination
Definition of equality, diversity and discrimination
equality
Equality in the health and social care sector means everyone having equal access to the
services they need, that is, receiving a service of equal quality that meets their personal
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needs, no matter where they live or how they live their lives. This is not the same as
everyone receiving the same service. For example, everyone has the right to register
with a doctor but a seriously or chronically ill person will need more of the doctor’s time.
Treating people as individuals by taking into account their different beliefs and abilities is
crucial when caring for others, and service providers should acknowledge an individual’s
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personal beliefs, even if they do not share them. If a person’s religious beliefs mean they
can only eat certain foods or have to pray at a certain time, they would feel unvalued if a
hospital did not accommodate these beliefs, and it might slow down their recovery.
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Reflect
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In a group of three or four, discuss your differences and similarities. Think about
your appearance, how you each live your life, your preferences in music, clothes
and so on, and your dislikes. Reflect on how many differences you find.
Diversity
Link
Diversity means a variety or range of differences. To value diversity is to respect and
Principles, values, skills and value the cultures and beliefs of other people. If you are unwilling to do this, and so
qualities underpin work in dismiss or ignore the cultures and beliefs of others, you will be unable to learn about
all health and social care them or from them. You will be unable to understand them or meet their needs if
disciplines. Links can be you are caring for them. Similarly, you must respect and value differences such as age,
found between this unit and gender and disability. It is a legal requirement for health and social care organisations
almost every other unit in this to respect and value all individuals, irrespective of their religious or cultural beliefs,
qualification. Look out for attitudes or other differences.
them.
Britain is a multicultural society and this has an impact on health and social care
delivery. Not only do health and social care professionals come from a diverse range
of backgrounds, but so do the people receiving health and social care services.
Living and working in a culturally and socially diverse society can provide access to
a wide range of skills and expertise from different traditions and cultures. For those
working in health and social care, this can create exciting opportunities such as new
forms of treatment, different ways to deliver social care and, most importantly, learning
4 Meeting Individual Care and Support Needs
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