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7 BREW TRAINING EXAM/164 QUESTIONS AND ANSWERS
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- 7 BREW TRAINING EXAM/164 QUESTIONS AND ANSWERS
7 BREW TRAINING EXAM/164 QUESTIONS AND ANSWERS
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7 BREW TRAINING EXAM/164 QUESTIONSAND ANSWERS
Blondie - -(The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
-Triple 7 - -White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
-Brunette - -Caramel, hazelnut, espresso, Mocha Mix.
-Razorberry Energy - -Strawberry, raspberry, blackberry, Energy
-Strawberry smoothie - -Strawberry smoothie mix, vanilla soft-serve
-Sequence of reading back the drink - -1. Drink Size (Kids, Small, Medium,
or Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon
Sprinkles)
-The Vital Foundation of Our Success:
Our Culture - -The people and culture are what produce our secret sauce:
how we make our customers feel. No amount of speed, quality, or smooth
operations can replace that. If we stay true to who we are and honor our
culture and
people, then our people will gladly take care of operations on their own.
-4 Keys to Success - -1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
-Our 7 Brew Values - -1. Our first job is to take care of our team and have
each other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
-In your own words, what is the foundation of our success and how do we
hold fast to it? - -The people and culture are what produce our secret sauce:
, how we make our customers feel. No amount of speed, quality, or smooth
operations
can replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
-What is our "first job" at 7 Brew? - -Our first job is to take care of our team
and have each other's backs.
-If you get sick at 11 pm before you work at 6 a.m. the following morning,
how should you reach out to your
manager to let them know? - -We call each other when anything needs
immediate attention. If an issue needs attention within 12 hours, we're
always happy to get a phone call versus a message. We want to know ASAP
so that a shift
cover, equipment failure, or inventory shortage gets the attention it needs.
When in doubt, reach out!
-In your own words, what affect should the music we play in the stand have
on our team and customers? - -Appropriate music for a shift helps set the
energy - we sell coffee at a fast-paced drive-thru, and our music should
reflect that! The music we play is positive, clean, non-explicit, upbeat, and
up to you!
-Lane
This is the foundational role in the stand. The team member on lane carries a
heavy responsibility with their role: - -• Makes a genuine and unique
connection with the customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and
presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
-Texter
The texter is the first impression that a customer has on our people, which is
vital! - -• Goes outside when there are three or more cars in line to grab
orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to work with,
at least three per line.
• Whenever not taking orders, runs inside to support the crew. That means
running up to the front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
-Shots - -• Measures out flavor into the cup to start the drink.
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