Other
Unit 12: IT Technical Support and Management Assignment B
- Institution
- PEARSON (PEARSON)
A detailed report on Unit 12: IT Technical Support and Management
[Show more]
Seller
Follow
Content preview
IT Support and Management TasksIntroduction
This report details evidence on IT support and management tasks that have been safely and effectively carried out to help fix
computer problems users experience in offices.
User issue and fault logging
Ticket Number Date What went wrong What I did to fix the problem
#1 20/03/2024 The computer is running slow. Initially, I suggested to John to restart
his PC to see if there will be any
Update: Pop-up messages about low change. When he later updated me on
disk storage. the issue, I suggested solutions for him
to follow to fix the problem;
1. Uninstalling unnecessary programs
2. Moving files to an external hard
drive
3. Using disk clean-up to delete
temporary files
#2 21/03/2024 Network is slow. I checked the strength of the Wi-Fi
signal.
I restarted the router.
#3 23/03/2024 The computer won’t start at all. I checked if the computer was plugged
properly to a power source, and if the
power source on.
#4 25/03/2024 USB ports not working I restarted the computer, updated the driver and
restarted the computer again.
#5 26/03/2024 Laptop web camera not working I restarted the computer, updated the
computer with new drivers and
restarted the computer again.
Kwame Aidoo - Unit 12
, IT Support and Management Tasks
Performance according to client requirements:
I diligently recorded user issues and faults, providing detailed explanations of encountered problems and the steps taken to
resolve them. This facilitated quick debugging and resolution, minimising operational disruptions and meeting the client's
expectations for prompt and effective support services. By efficiently carrying out these routine IT support tasks and following
best practices, I ensured the reliability, security, and alignment of the client's IT infrastructure with their business needs and
expectations.
Kwame Aidoo - Unit 12
, IT Support and Management Tasks
Software Management
Installing and setting up a new operating system software
Before turning on the computer to begin installing the new operating system, I checked the computer to ensure that all its
components were connected. That is; the mouse, keyboard, and monitor were to be connected to the system unit and a
power source. (refer to images below)
Once this was done, I inserted the installation media, which was the USB drive containing the operating system. I turned on
the PC and pressed F10 to open the BIOS settings, where I selected the installation media for booting the software. I then
followed the prompts provided by the installation wizard to select the language, keyboard layout, and disk partitioning
options. (refer to images below)
Kwame Aidoo - Unit 12
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller kwamepanyinofosupaddyaidoo. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £5.36. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53068 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now