Essay
Unit 12: IT Technical Support and Management Assignment C
- Institution
- PEARSON (PEARSON)
A detailed report on Unit 12: IT Technical Support and Management Assignment C
[Show more]
Seller
Follow
Content preview
Disaster Recovery PlanTo Ensure Business Con nuity
CURRENT AS OF: 22TH DECEMBER 2023
DOCUMENT OWNER:
KWAME AIDOO
SUPPORT ADVISOR
(LITTLEFISH)
aidoopaddypanyin@hotmail.com
, Table of Contents
Introduction ...................................................................................................................................... 3
Incident Response .......................................................................................................................... 3
Definition ........................................................................................................................................ 3
Purpose ........................................................................................................................................... 3
Procedures ..…………………….……….……………………………….……………………………….. 3
Incident Severity and Levels ..……………….……………………………………………….……. 6
Version Informa on and Changes……………….…………………………………………….... 7
Password Policy............................................................................................................................ 7
Disaster Recovery Plan…….……………………………….……………………………………….…… 9
Scope………………………………………………………………….………………………………………. 9
Version Informa on and Changes…………………………….……………………………..….10
Disaster Recovery Teams and Responsibili es………………….………………………..… 10
Disaster Management Team ..……………………………………………….……………..…… 10
Incident Response Team……………………………………………………………….……..….… 11
Senior Management Team………………………………………………………………………... 11
IT Support Team………………………………………………………………………………………... 12
Insurance …………………………………………………………………………………………………..… 12
Disaster Recovery Call Tree………………………………………………………………………….. 13
Communica on During a Disaster…………..…………………………………………………... 14
Communica ng with Employees……………………………………………………………….. 14
Communica ng with Customers………………………………………………………..……... 14
Communica ng with Vendors ..……………………………………………………………..…. 14
Remote Work Protocol .............................................................................................................. 15
Plan Tes ng and Maintenance…………………………………………………………….……….. 15
Maintenance………………………………………………………………………………….……...….. 15
Tes ng…………………………………………………………………………………………………….... 15
1| A s B e f o r e C r o y d o n L t d .
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller kwamepanyinofosupaddyaidoo. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £7.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53068 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now