Essay
UNIT 4 CUSTOMER SERVICE P4 RESPONSE LETTER
- Institution
- PEARSON (PEARSON)
P4 TWO LETTERS VERY WELL WRITTEN. ALLOWED TO USE NAMES AND DATES.
[Show more]
Content preview
Complaint Letter Response:Accepting.
Alex Tarna
59 Timbercroft lane, London
14/01/2019
Dear Alex Tarna,
I was most concerned when I had received your letter regarding losing your
luggage dated on the 10/01/19. Thank you for going out of your way to
communicate about the problem that you had so that we could be aware of the
situation.
I apologise for any inconvenience/the way you were treated/the bad experience,
and as you know SWISSPORT does not tolerate any dissatisfaction of our
customers. We pride ourselves in responding to any customer concerns and
dealing with them to ensure the same incident does not occur. Our company will
make sure this incident will never happen again.
After speaking with my superior about the matter, we have decided to accept
fault of what happened and to compensate you with the amount you have asked
for. But, before the transaction happens, SWISSPORT would like to have some
details about details of your flight-dates, baggage tag number and a detailed
description of everything that’s lost. This is because our company will try to find
the lost luggage for it to return to you. I regret any frustration that you were
caused and personally extend my apologies along with the business.
It is our goal to retain you as a loyal customer and I hope that in the future you
will be able to use our services at SWISSPORT without any problems.
Yours sincerely,
X Denisa Negoita
Denisa Negoita
Manager
SWISSPORT, Stansted Airport
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller michaelsc4. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £4.29. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53068 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now