Summary
Summary test bank for Business Communication: A Problem-Solving Approach 2nd Edition by Kathryn Rentz
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Full download please contact u84757@protonmail.com or qidiantiku.com1. Award: 10.00 points
Poor communication has a negative effect on career progression but has little effect on the morale of employ
True
False
Poor communication causes stress, low morale, obstacles to innovation, and slower career progression.
References
True / False Difficulty: 1 Easy Learning Objective: 01-01 Explain the imp
communication to you and to your emplo
2. Award: 10.00 points
Researchers have found that poor communication often erodes customer loyalty.
True
False
Poor communication costs businesses millions of dollars every single day in the form of wasted time, misund
lost business.
References
True / False Difficulty: 1 Easy Learning Objective: 01-01 Explain the imp
communication to you and to your emplo
3. Award: 10.00 points
It is now more important for employees to have visual literacy than verbal literacy.
, Full download please contact u84757@protonmail.com or qidiantiku.com
4. Award: 10.00 points
Poor communication negatively affects big businesses, but not small businesses.
True
False
Poor communication costs businesses millions of dollars every single day in the form of wasted time, misund
lost business. However, SIS International Research found that poor communication is a problem for small bus
References
True / False Difficulty: 2 Medium Learning Objective: 01-01 Explain the imp
communication to you and to your emplo
5. Award: 10.00 points
The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and g
intelligence.
True
False
The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and g
intelligence.
References
True / False Difficulty: 1 Easy Learning Objective: 01-03 Describe the c
are needed in today's workplace.
6. Award: 10.00 points
The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for
intelligence.
True
, Full download please contact u84757@protonmail.com or qidiantiku.com
7. Award: 10.00 points
The widespread use of the Internet has increased companies' attention to social responsibility.
True
False
The Internet has increased companies' attention to social responsibility. It has brought a new transparency to
negative information traveling quickly and widely. Nongovernmental organizations (NGOs) such as CorpWatc
Greenpeace can exert a powerful influence on public opinion and even on governments.
References
True / False Difficulty: 2 Medium Learning Objective: 01-03 Describe the c
are needed in today's workplace.
8. Award: 10.00 points
When two employees of a business communicate in order to complete a project, they are engaging in interna
True
False
Internal-operational communication is the communication among the business's employees that is done to pe
success.
References
True / False Difficulty: 2 Medium Learning Objective: 01-05 Describe the th
workplace communication.
9. Award: 10.00 points
Personal communication interferes with productivity and should be prohibited in the workplace.
True
False
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