Test Bank for
Business Communication in Person, in Print, Online 10th Edition by Amy Newman, Scot
Ober
Chapter 1
1. Employees prefer to receive bad news through the personal medium of email.
M
a. True
b. False
ANSWER: False Your text here 1
ED
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.3 - 1.3
C
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Media Choices
O
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:55 PM
N
2. Employers report major deficiencies in the written and oral communication skills of new employees.
a. True
N
b. False
ANSWER: True
O
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
IS
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
SE
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 3:57 PM
U
3. A study of the ten characteristics that employers seek in employees identified communications as the number one skill.
a. True
R
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
, asdfghjhgfdsdfhjkjhgfduytrewyiuytreyiuytrtyuiuytbvccvbbvcxcbvcbvcjhgfdhgfdfhhgfduytrt
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
M
DATE MODIFIED: 12/11/2013 3:56 PM
4. Successful communication involves messages that are sent, received accurately, and understood.
a. True
ED
b. False
ANSWER: True Your text here 2
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
C
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
O
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communicating in Organizations
N
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:05 PM
N
5. The five components of communication are the need for communication, sender, message, audience, and response.
a. True
O
b. False
ANSWER: True
IS
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
SE
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
U
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:07 PM
R
6. A communication need is one that forms within your own organization.
a. True
b. False
ANSWER: False
POINTS: 1
, asdfghjhgfdsdfhjkjhgfduytrewyiuytreyiuytrtyuiuytbvccvbbvcxcbvcbvcjhgfdhgfdfhhgfduytrt
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
M
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 4/30/2014 1:03 PM
ED
7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to communication.
a. True
b. False
ANSWER: True
POINTS: 1
C
DIFFICULTY: Easy
QUESTION TYPE: True / False
O
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
N
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
N
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 4/30/2014 1:04 PM
O
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter.
a. True
IS
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
SE
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
STATE STANDARDS: United States - AK - DISC.1 - Purpose
U
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
R
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:15 PM
9. Individual experiences, culture, and personality affect how the communication need translates into an actual message.
a. True
b. False
, asdfghjhgfdsdfhjkjhgfduytrewyiuytreyiuytrtyuiuytbvccvbbvcxcbvcbvcjhgfdhgfdfhhgfduytrt
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
M
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
ED
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:16 PM
10. An example of a communication barrier in the communication system is an employee who is too busy to read an
important email.
a. True
C
b. False
ANSWER: True
O
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
N
HAS VARIABLES: False
LEARNING OBJECTIVES: BCIP.NEWM.13.1.2 - 1.2
NATIONAL STANDARDS: United States - BUSPROG: Analytic
N
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: Communication Barriers
O
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/11/2013 4:17 PM
IS
11. Lateral communication typically involves persuading others who report to us.
a. True
b. False
SE
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: True / False
HAS VARIABLES: False
U
LEARNING OBJECTIVES: BCIP.NEWM.17.1.1 - 1.1
NATIONAL STANDARDS: United States - BUSPROG: Analytic
R
STATE STANDARDS: United States - AK - DISC.1 - Purpose
TOPICS: The Components of Communication
OTHER: Bloom's: Knowledge
DATE CREATED: 7/25/2013 3:42 PM
DATE MODIFIED: 12/12/2013 9:35 AM
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