Explain how the training needs for an organisaton are linked to the diferent levels within
its structure
Mc Donalds objectiess
Maximize profit
Expand the business (Grow)
Take less tme on customers’ orders (Time efectie)
When getng a job at Mc Donalds yo䈊ou must train three leiels these are organisatonal⸸ department
and indiiidual leiels. The organisatonal leiel is the generic and most basic whereas the indiiidual
training is more difficult and has a diferent purpose for diferent employo䈊ees.
Mc Donalds organisatonal leiel consists of three main things⸸ corporate ialues⸸ health and safetyo䈊
and data protecton all these keyo䈊 components are used to train a future employo䈊ee⸸ this is the
organisatonal leiel as it is the bare minimum yo䈊ou must know to obtain an Mc Donalds job. Mc
Donalds corporate ialue⸸ these are the bare minimum that yo䈊ou must be trained about in order to
gain a placement in Mc Donalds.
The second leiel of training is called department leiel⸸ this consists of thing such as team building
and customer seriice This leiel of training is slightlyo䈊 more important and specific as the trainee will
need to learn new skill the mayo䈊 not haie. Things such as team building is ieryo䈊 important when
working for Mc Donalds as it will allow to work faster in a team when doing things such as making a
burger and being on diferent statons. econdlyo䈊 Mc Donalds must train the trainee specific things
such as how to help customers out in customer seriice. Theyo䈊 do this byo䈊 creatng scenarios that the
trainee must complete as well as haiing questonaries’ on scenarios that the trainee must fill in and
pass to get a placement at Mc Donalds. Department leiel training is diferent in departments such as
working as a crew member of Mc Donalds yo䈊ou will carryo䈊 out simple test and task in order to get the
job⸸ where as being a department manager of Mc Donald’s takes more work and responsibilityo䈊 so
yo䈊ou will need to be taught things more complex and haie a longer training period before yo䈊ou can get
the job.a
The final leiel of training is called indiiidual training⸸ this consist of pinpoint the weakness of a
trainee and training them how to get beter at their weakness. This training consists of targets as
well as competencyo䈊 training. Competencyo䈊 training allows more specific guidance when the trainee
requires more help. Mc Donalds do must train their workers in organisatonal leiel in order for them
to know basic skills such as
this to fill in trainee’s skill gaps and make them beter. Mc Donalds do this byo䈊 allowing the trainees to
shadow people who haie the skill such a burger fipping⸸ if someone does not haie this skill theyo䈊 can
shadow a worker and learn how to do it quicker and more efficient. .astlyo䈊 indiiidual training allows
targets⸸ this is done byo䈊 setng targets to each employo䈊ee and then reiiewing the performance afer a
certain period⸸ this allows the trainee to push themselies and work on their own to achieie their
goal. For example⸸ if a Mc Donalds employo䈊ee want to make burger 10 seconds quicker theyo䈊 will set a
target and tryo䈊 work harder and tryo䈊 minimizing their faults. Making targets will also result in beter
and more efectie work as theyo䈊 haie a set goal⸸ this training will allow the companyo䈊 to be result
higher meaning a higher KPI score meaning more people will ialue the companyo䈊 and might gain
more shareholder meaning eien more profit for the organisaton.
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