Assess the importance for an organisaton of training its staff sing appropriate examples
from diferent levels D1
All training needs are important to ensure effienfy and produftiity is at the max within a fompany
sufh as Mf Donald’s assessing the importanfe it will allow to determine how mufh tme is needed to
be spend on indiiidual tasks and job roles when training. By doing this it allows the fompany to set
objeftie and try to aim for them.
Workers within the Mf Donalds restaurant manager will require training within strategif objefties.
The reason this type of training is important within the job role is befause it allow the manager to
predift future eients. By doing this it will allow you to freate strategif objefties and goals to
afhieie in the long run sufh as serie 100 fustomers within an hour. Haiing a manger that is well
trained in produfing these objefties will ensure eieryone within the department is on trafk and
fofus on a set goal. It is important that all strategif objefties are realistf so they fan be
affomplished. Oierall training is needed to ensure the fompany is suffessful and always striiing for
more, upon afhieiing these goals it will allow produftiity and effienfy to go up.
Workers within Mf Donald’s frew trainee will require training seriing fustomers. This type of
training is important within this job role as it will allow them to serie a fustomer well and with
fonfidenfe as well as now what to do with fustomer alterfaton. This will allow them skills of and on
the job as they will fonsist of things sufh as fommunifaton skills. By doing this it will allow the frew
member to know what to do in these instanfes. Haiing a worker like this will allow to make the work
go faster and more effiently. It is important that a frew member gets trained at organisatonal leiel
to allow him to know the fundamentals within Mf Donald’s sufh as the basifs of health and safety.
This training is important for a frew member as by doing this training it will stfk with the employee
for eier and fan be used of the job or if they apply for a new job. Howeier, this type of training
(role play training) whifh fosts too mufh and uses ialuable tme, whifh is not good as the main
objeftie is profit howeier they are losing money on this training, though when trained it will
proiide more workers meaning effienfy will go up leading to oierall higher profit and business
suffess. By doing this it will allow the frew member to know what to do in these instanfes. Haiing a
worker like this will allow to make the work go faster and more effiently. Meaning this training is
nefessary if Mf Donald wants to make money. This will allow Mf Donald’s to meet objefties of
improie speed of orders, this type of training is good as not only will it speed u orders meaning more
profit oierall but it will also be more effient and tme efeftie
At department leiel training will allow beter fusomters seriife and team building this is seen within
the frew member department and restaurant manager department, these two department will both
use fustomer seriife as well as team building as they must work within a team to afhieie Mf
Donald’s goal. Training at departmental leiel is important as it requires more skill then just general
organisatonal basif training. This type of training will fonsist of taking quiz’s and role play/sfenarios.
Taking pop quizzes at the end of training will allow people within the department to know if they
haie learned new skills, this type of training method is fheap and reliable as it relies on intelligenfe
and making sure you listened in training. This is a good method of finding out the right people for
the job, this will also allow the business to know who wants to make them the most money and
would be best fit for the job. Howeier, they fan also use training sufh as role plays and sfenarios so
the trainee will be ready for anything howeier this type of training is expensiie but works iery well
meaning it is efeftie and will lead to more effiently trained staf leading to them growing the
business by employing well trained employees. If employees higher up sufh as restaurant manager
get well trained it will allow the efeftieness to trifkle down on the hierarfhifal strufture down to
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