"Explore" Your Hospitality Studies
Discover a new dimension of study fun with our Hospitality Studies Summaries! Perfect for grade 10 learners looking for exciting ways to prepare for their exams and mini quizzes.
Colorful and Visual Content: Each summary is a feast for the eyes with bright...
STAFF = EXCELLENT SERVICE:
Tourism Industry [relation]
O 3,2% SA's GDP
→ knowledgeable and skilled
O 378000 people working in hospitality
→ good task planning + organizing
O Interdependence: dependent on each other's
→ customer needs
success → Tourists need hospitality services
→ steps follow > meet needs [accommodation, restaurants, tourist
activities, and transportation]
STAFF CHARACTERISTICS:
O Services and Facilities: hospitality industry =
→ good stamina ( endurance ) wide range of services and facilities for
→ positive attitude tourists [hotels, guest houses, restaurants,
→ willing to learn tourism activities, and tourist attractions]
→ good leadership, teamwork & team spirit O Customer Service and Experience: Hospitality
service and customer service play a critical
role in the tourism industry = experience
tourists have with hospitality services
TACTILE SERVICES:
impacting their overall tourism experience and
) transport, chauffeurs (uber), valet, satisfaction.
laundry services O Economic Impact: ↑ tourism = ↑ demand for
) Image + income hospitality services = promote economic
growth and development in an area.
6 TOPICS
O study of the principles and practices ) Hospitality sectors + careers → jobs + careers
related to hospitality and tourism available
O focusing on the operation of ) Kitchen + restaurant operations → layout +
hospitality → providing services to working processes of kitchens & restaurant =
visitors and guests in areas > services + products
accommodation, food and drink, ) Nutrition + menu planning → nutritional + food
tourism, and customer service combinations
) Commodities → types of food + cooking them
& serving
) Food + beverage service
) Hygiene, safety & cleanliness + importance
What is the difference between a hotel and a motel?
Hotel: Motel:
→ a large, multi-storey building with many rooms, → lower building with rooms directly accessible
from single to suites with different facilities. from the outside.
→ wide variety of facilities such as restaurants, → Rooms often basic amenities > more affordable
swimming pools, conference halls, spas than hotel rooms.
→ Extensive service > 24-hour "room service" luxury → simpler facilities, such as parking directly at the
spas, and concierge service. rooms, and are not as fully equipped as hotels.
→ located in urban or tourist areas, close to → located near major routes or highways + geared
attractions or business areas. towards guests traveling through the area and
→ wide variety of guests, from tourists to needing a comfortable overnight option →
business travelers, and can be durable or designed for short-term stays, such as a single
luxurious. overnight stay
, Customers : away from home + need for DIVERSITY
hospitality products & services
) Hospitality industry = wide range of
) Purpose of travel independent businesses > culture + features
) Nationality, culture, traditions + religion ) 4 main areas :
) Health + Personal Preferences [Dietary o Self-employed establishments (hotels, guest
Requirements & Wheelchair Access] houses, B-&-B)
) Price-affordability + pay willingness o Recreation establishments (casino, nightclubs
etc.)
o Places of travel (airport, plane, trains)
o Subsidized hospitality (workplace, hospitals,
DISTRIBUTION clinics)
) hospitality industry in South Africa is spread
) Purpose of enterprise & customer
across the country
needs
) Major centres: urban areas such as Cape
) Location + Environment
Town, Johannesburg, Durban, and Pretoria.
) Products offered
) Tourism-oriented areas : Kruger National Park
) Services offered
and the Western Cape winelands = centres
) Staff & required skills for operation +
) THETA Sector Skills Plan:
management
o Accommodation establishments
o food & beverage establishments QUALITY = The Tourism Grading Council of
South Africa [TGCSA]
FOOD & BEVERAGE ESTABLISHMENTS
RESTAURANTS
) Medium to high price + level of service
) Family restaurants → family + kids (special meals) >
reasonable price & relaxed atmosphere
) Gourmet restaurants (specialist) → specialise in
sophisticated eaters + expensive [children under 12 CAREER OPPORTUNITIES
not welcome] & service is very professional
) Coffee shops, cafes, pizza & barbecue = low to
) Food + beverage manager,
medium prices and limited-service levels
caretaker/receptionist
) Fast food outlets & snack counters = low prices and
minimal service levels ) Restaurant manager
) Professional chef, cook, waiter / bartender
LOCAL FOOD & BEVERAGE COMPANIES
) Owner (self-service)
) Service = company type & customer base
) Feature + event management ) Catering Manager
) Catering of private functions ) Community-based food services manager
) Meal services > buffet dinners, a la carte,
takeaway/delivery
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller notedx19. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £7.46. You're not tied to anything after your purchase.
