M3:Explainthe ways in which sales techniques and customer
service have developed in retail organisations
Introduction:
In this assignment it would be explained the ways in which sales techniques and
customer service has developed in retail organisations.
The organisations which I have chosen are Argos and T.K. Maxx. These contrasting
business provide customer service, but at different levels and standards.Furthermore
for the past few years the retail sector of Argos and T.K. Maxx has changed in
different ways which could be due to the fact that here is more technology in the
retail industry, also there are more completions within retail organisations and once
there are changes in the economy there would be either a growth or a recession
would have an impact in retailers all over the world. The customers are demanding
more and also their expectation changes because the retail sectors are evolving.
Name of retailer Name of retailer
Online In nowadays the sales techniques have Online shopping is one of the most
shopping developed to the limits .In this way the important techniques that the
company as Argos brings in a higher profit business is always looking into
with a smaller investment and in a shorter developing as the new generations
amount of time.Especially a big development are more welcomed with the new
is in the use of ICT in communication with technology therefore the chance of
customers through online shopping.As going online and shopping on their
customers can do their shoppings without website is also higher.Thats why TK
leaving their house which make it more Maxx has developed in the use of
convincingness and easy for them therefore it ICT in communication with
satisfy the company as they can have their customers through online inquiries ,
products sold without being time framed as making their website to look
online shopping is 24 hours a day ,7 days a astonishing and also by making the
week .In addition it could global reach their online shopping as easy and
customers therefore it saves their time and reflective as possible.
revenue as hiring new staff or dealing with
everyday customers service complains.On By having an online shopping TK
the other side Argos online shopping is Maxx receives more as online
charging them as they always have to update shopping is 24 hours a day ,7 days
and to hire specific people who are confident a week without taking huge
in using ICT.In terms of customer service investment therefore their
through online shopping the customers customers are happy as they could
doesn’t have assistance and there are loads find their desired item online even if
of inquiries and privacy concerns. it wasn't in the store they have
visited already.
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