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Pro start chapter 20 exam with correct answers
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Pro start chapter 20 exam with correct answers
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Pro start chapter 20 exam with correct answersService - Answer- What restaurant and food service employees provide
competitive advantage - Answer- A thing that attracts a guest to one operation over another
Dietary needs - Answer- Special requirements people have regarding what food they can and cannot eat
First-time guests - Answer- Guests that are experiencing an operation for the first time and might be unfamiliar with the menu or any special touches that the operation offers
American with Disabilities Act - Answer- U.S law that prohibits discrimination against individuals with disabilities in all places open to the public
Comment cards - Answer- Quick surveys that guests complete rating their level of satisfaction with the food or service in an establishment
Survey - Answer- Series of questions asked of guests to determine the level of satisfaction with an establishment
Focus group - Answer- Guests or employees who meet as a group to talk with managers about possible improvements in service or other areas
Mystery shoppers - Answer- People hired by an operation to visit and report on experience and impressions of a particular food service operation while people posing as regular guests
How can competitive advantage be easily gained? - Answer- Improving customer service
quality customer service will most likely result in ... - Answer- Better guest loyalty
What is the most likely outcome of an operation ensuring that the exterior of the facility is well-kept, & the staff frequently rehearses the restaurants greeting script? - Answer- Guest will have a positive first impression of the operation
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