Test Bank and
Solutions for
Canadian Human
Resource
Management 12th
Edition 12ce by
Schwind
,Chapter 01 Strategic Human Resource Management
True / False Questions
1. People are the common element in all social organizations.
TRUE
2. Organizational goals are an organization's short- and long-term outcomes that human
resource management aims to support and enable.
TRUE
3. The field of human resource management is unrelated to key organizational goals, product-
market plans, technology, and innovation.
FALSE
4. Since human resource management is central to all organizations, all organizations have a
dedicated human resource department.
FALSE
5. A new venture or micro-business might initially have the entrepreneur perform HR related
tasks.
TRUE
6. Strategies for businesses are formulated at three levels: corporate, a major business activity,
and employee.
FALSE
,7. Employee salaries may account for more than 65% of the operating expenses in many
organizations.
FALSE
8. Using the focus strategy, a firm concentrates on a segment of the market, competing on the
basis of either differentiation or cost leadership.
TRUE
9. Many organizations are now including specific strategies that directly consider their
employees, such as a strategy to become one of Canada's "Top 50 Best Managed
Companies."
TRUE
10. Economic boom and bust business cycles are experienced the way same across the
country.
FALSE
11. Economic forces are defined as economic factors facing Canadian business, including
historical trends, global trade forces, and the force to increase one's own competitiveness and
productivity levels.
FALSE
12. Canada's international trade advantage is due to its geographical location and multicultural
population.
FALSE
13. Companies can gain accreditation in productivity optimization processes through
organizations like the International Association for Six Sigma Certification.
FALSE
,14. Recruiting or developing innovative staff to create a culture of innovation within the
organization is an example of a progressive human resource strategy.
TRUE
15. Firms with nonroutine production processes (such as advertising firms), benefit more from
flexible human resource practices that nurture creativity, innovation, and entrepreneurship
than those that focus on predicting employee performance.
TRUE
16. Integrating digital information systems has allowed for more effective knowledge
management.
TRUE
17. Primary and extractive industries currently account for most of the national wealth in
Canada.
FALSE
18. The recent shift in employment from extractive industries to service industries has
increased the need for innovative thinking within organizations.
TRUE
19. Moving from a factor-based to a knowledge-based economy is a trend witnessed only in
North America.
FALSE
20. With an increased reliance on knowledge workers, organizations also start to face
challenges associated with employees hiding and withholding knowledge.
TRUE
21. Educational attainment is the average academic level required to work at a particular job.
FALSE
22. Educational attainment is keeping pace with the growing knowledge-based economy.
FALSE
,23. The set of employability skills identified by the Corporate Council on Education consist of
basic academic skills, personal management skills, and teamwork skills
TRUE
24. The aging population impacts human resource management the same way across all
geographical locations.
FALSE
25. The growing population of youth workers entering the Canadian workforce has
implications for Canada on a global scale.
FALSE
26. In today's workplace, leaders may be faced with up to five generations of workers-
Generation Z, Generation Y, Generation X, Baby boomers, and Traditionalists.
TRUE
27. Cultural forces are challenges facing a firm's decision makers because of cultural
differences among employees or changes in core cultural or social values occurring at the
societal level.
TRUE
28. Canada continues to be a two-language nation, where the majority of Canadians have
either English or French as their mother tongue.
FALSE
29. In the discussion of ethics, there are 3 approaches to determine "Right" behaviour in
ambiguous situations. The 3 approaches are: universalistic, conformist, and subjectivist.
FALSE
30. Ethical issues confronting Canadian firms today include issues such as sexual harassment,
cyber espionage, and avoiding conflicts of interest.
TRUE
31. When objectives can be achieved in several acceptable ways, the key to success is
choosing the path that best aligns with individual stakeholder needs.
FALSE
32. HR practices such as seniority- and rank-based pay and top-down communication
channels are likely to work best when organizations consciously make an effort to create an
egalitarian, participative, and entrepreneurial work climate.
FALSE
,33. Performance assessments indicate how well human resource activities have been carried
out, since poor performance might mean that selection or training activities need to be
redesigned.
TRUE
34. Without a future orientation, human resources departments become proactive, allowing
minor problems to become major ones.
FALSE
35. Human Resource audits can be performed for one division or an entire company.
TRUE
36. Human resource managers must constantly scan their professional and social environment
for clues about the future.
TRUE
37. As an organization becomes more complex and departments expand, departments also
become less specialized.
FALSE
38. When a human resources department first emerges, it is typically small and reports to a
senior-level manager.
FALSE
39. Human resource managers do not have the authority to order other managers in other
departments to accept their ideas.
TRUE
,40. In highly technical or extremely routine situations, the human resources department may
be given functional authority, allowing them to make decisions usually made by line
managers or top management.
TRUE
41. Human resource professionals need to be well versed in data-driven decision making and
financial operations.
TRUE
42. The Certified Human Resources Professional (CHRP) accreditation is granted by each
provincial HR association.
FALSE
Multiple Choice Questions
43. Recent changes to old age security forces workers to wait until what age to claim old age
security?
A. 60
B. 63
C. 65
D. 67
E. 69
44. Which of the following is a possible outcome of employers installing workout facilities
within the organization's physical space?
A. an decrease in employee morale
B. an increase in health benefits claims
C. A decrease in expenses associated with sick days
D. an increase in marriage rates between employees
E. an increase in the number of employees leaving the office early
45. Which of the following is the product of all of an organization's features and how they are
arranged?
A. organizational structure
B. organizational culture
C. organizational hierarchy
D. organizational strategy
E. organizational objectives
,46. Which of the following credentialing bodies is responsible for accrediting HR
professionals in Ontario?
A. Chartered Professional inhuman Resources
B. International Association for Six Sigma Certification
C. Human Resource Professional Association
D. International Personnel Management Association
E. Organisation for Economic Co-operation and Development
47. Which of the following tasks might a human resources manager have to carry out during a
recessionary period?
A. retraining staff
B. implementing employee layoffs
C. creating a culture of innovation within the organization
D. recruiting employees with new skill sets
E. focus only on economic forces at the local level
48. Which of the following is a major group of human resource activities that the human
resource department must continually focus on?
A. sourcing a new building to move into
B. adjusting organizational mission
C. conducting an environmental scan
D. analyzing organizational culture
E. motivating employees
49. Which of the following is a reason for organization's increased expectations of human
resource departments?
A. the decreasing retirement age
B. the high cost of actively disengaged employees
C. Canada's low ranking among exporting nations
D. the lower quality in production due to automation
E. the lack of multiculturalism in Canada
50. What strategic step might an organization take to protect their sensitive data?
A. move all their storage to the cloud
B. hire a cyber-security expert
C. continuously back-up data
D. only permit employees to use corporate-issued hardware
E. teach its employees hacking skills
,51. Which of the following strategies aims to gain a competitive advantage through lower
costs of operations and lower prices for products?
A. focus
B. differentiation
C. cost leadership
D. organizational
E. progressive
52. Which of the following is described as the use of rules, competition, and teamwork to
encourage engagement by mimicking games?
A. cultural mosaic
B. gamification
C. cost leadership strategy
D. demographic management
E. situational approach
53. A is an examination of the human resource policies, practices, and systems of a
firm (or division) to eliminate deficiencies and improve ways to achieve goals.
A. human resource audit
B. differentiation strategy
C. cost leadership strategy
D. mission statement
E. demographic change
54. Which of the following is a cultural challenge facing Canadian organizations today?
A. gender balance in the workforce
B. global trade
C. shift towards knowledge workers
D. ethics
E. generational shift
, 55. When the HR department is formulating strategies, which of the following describes an
activity involved in attracting human resources?
A. finding capable individuals to apply for employment
B. reviewing of the current state of human resources practices
C. assessing employee performance
D. modifying internal work procedures
E. monitoring organizational policies
56. Gains in productivity give managers the ability to do which of the following?
A. focus more on predicting employee performance
B. save scarce resources
C. improve working conditions
D. increase employee benefits
E. provide better pay to employees
57. Which of the following is a category of organizational goals?
A. not-for-profit
B. leadership
C. environmental
D. technological
E. ergonomic
58. Which of the following is an example of a service industry?
A. education
B. mining
C. fishing
D. forestry
E. agriculture
59. Which of the following is a technological force that allows for more flexibility in
operations?
A. automation
B. connectivity
C. flexible work design
D. knowledge management
E. global trade
