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UNIT 12 ITTSM ASSIGNMENT B (Distinction)
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UNIT 12 ITTSM ASSIGNMENT BNovember 21, 2023Pearson BTEC Level 3
Extended Diploma in
Information
Technology
ITTSM (IT TECHNICAL SUPPORT AND
MANAGEMENT) - Unit 12 Assignment 2
Learning outcomes: B: Carry out routine
support and management activities on IT
systems
Assessor:
Issue date: 21st November 2023
Hand in deadline: Friday 5th Jan 2024
Name: LAYODE
Student No:
STUDENT 1
,UNIT 12 ITTSM ASSIGNMENT BNovember 21, 2023
Table of Contents
Introduction.....................................................................................................3
P3.....................................................................................................................3
Disk configuration..........................................................................................10
Hardware or software installation or upgrade...............................................11
Individual Device configuration management...............................................18
User account management............................................................................24
Software management..................................................................................33
Peripheral installation....................................................................................45
What is a peripheral....................................................................................45
What I have done........................................................................................46
P4...................................................................................................................54
Monitoring the performance of the system..............................................55
M2..................................................................................................................59
D2..................................................................................................................61
Bibliography...................................................................................................63
STUDENT 2
,UNIT 12 ITTSM ASSIGNMENT BNovember 21, 2023
Introduction
I've been employed by a PC repair company in the role of IT technician. My
manager has encouraged me to explore the IT support and management
sector, offering outsourced IT support to businesses. This report details my
demonstration of safely and effectively handling six IT support and
management tasks, providing evidence of my capabilities.
The IT management and support tasks that I will be carrying out and
detailing in this report are:
1. User issue and faut logging
2. User account management
3. Hardware or software installation or upgrade
4. Individual device configuration
5. Storage management
6. Peripheral installation and/or configuration
7. Software management
8. Disk Configuration
P3
Supply and repair
To replace damaged RAM (Random Access Memory) or malfunctioning
memory modules, start by identifying a system problem. This can be done by
identifying irregularities or performance issues within the computer, such as
slow operation, frequent crashes, or memory-related error messages.
Physically inspect the RAM modules installed on the motherboard, ensuring
they are securely seated in their respective slots. Check the system
information or task manager to review the detected RAM. If only one module
is identified, it signals a potential issue. Re-seating the RAM modules is
STUDENT 3
, UNIT 12 ITTSM ASSIGNMENT BNovember 21, 2023
another step, ensuring proper alignment and secure attachment. If re-
seating doesn't resolve the issue, conduct individual module testing on each
module. If a module isn't detected, replace it with a new or known-good one.
Test the memory slots on the motherboard to identify any malfunctioning
slots. Swap the RAM modules between slots to determine if the issue
persists. Utilize diagnostic tools or built-in memory tests provided by the
operating system to identify any errors or issues with the RAM. By following
these steps, you can effectively troubleshoot, and address problems
associated with damaged RAM or malfunctioning memory modules, ensuring
best performance and stability of the computer's memory subsystem.
Substituting impaired RAM (Random Access Memory) cards or faulty memory
modules begins with the first stage of recognizing a system issue. The first
step involves noticing that, despite the computer being equipped with two
RAM modules, only one is being found.
The next step is to determine which of the modules is causing problems. To
do this, each module will be individually tested on the motherboard to
STUDENT 4
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