Exam (elaborations)
Customer Experience Surveys - Exam 1 with 100% correct solutions 2024
- Module
- Institution
why is customer experience important? correct answersit costs 5-10x more to get a new customer 5% increase in customer retention = ______ increase in profitability correct answers25-85% What is important to customers? How are we performing? What should we fix or improve? these are corr...
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