Exam (elaborations)
CSDM (Common Service Data Model)
- Module
- Body systems
- Institution
- Body Systems
CSDM (Common Service Data Model)
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CSDM (Common Service Data Model)application service - ANS-service type that is a logical representation of a deployed
application stack
cmdb_ci_service_auto
are manage technical services tables operational? - ANS-yes, they are selected for
ITSM (IPC)
are sell/consume tables operational? - ANS-yes, selectable for ITSM: IPC
business applications - ANS-all software and infrastructure configured to provide
business functionality
software used by business users or products for generating revenue
business capability - ANS-high-level capability that an organization requires to execute
its business model or fulfill its mission
describes what the organization does (verbs)
should establish CI relationship between business capability > business application >
application services
cmdb_ci_business_capability
business service - ANS-service type that is published to business users and it typically
underpins one or more business capabilities
"Business Service" classification
cmdb_ci_service
characteristics of a business service - ANS-- one level, not hierarchy
- operational CI
- used for IPC
- consumer or sell focused
, characteristics of an application service - ANS-- operational CI
- focus in IPC
characteristics of an technical service - ANS-- one level, not hierarchy
- operational CI
- used for IPC
- provider focused, technology provided to business
characteristics of product model - ANS-- not configuration items
- CIs reference product models using the "Model ID" attribute
CMDB group - ANS-collection of CIs based on results of saved Query Builder queries,
encoded queries, or manual entries
cmdb_group table
CMDB query builder - ANS-build complex infrastructure and service queries
common data - ANS-shared data that is prevalent throughout the Now Platform
ex: organizational structure, locations, groups, and users
- not CIs
contract - ANS-- not a configuration item
- ast_contract table
- utilizes Contract Model types from Product Model module
CSDM - ANS-standard and shared set of service-related definitions
enable and support true service level reporting within the CMDB (standardization and
modeling)
CSDM domains - ANS-grouping of data model that support activity w/in SN
data model - ANS-CMDB framework that will enable and support multiple configuration
strategies
design domain - ANS-tables utilized by Application Portfolio Management
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