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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #1

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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #1

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  • June 8, 2024
  • 5
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
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CPI CERTIFICATION TEST QUESTIONS AND ANSWERS #1
4 Behavior Levels - correct answer 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction

Staff Attitude and Approach to Anxiety - correct answer Be Supportive
An emphatic non-judgemental attempt to alleviate anxiety

Staff Attitude and Approach to Defensive - correct answer directive-attempt to control
the situation and begin to set limits

Staff Attitude and Approach Acting Out Person - correct answer non-violent physical
crisis intervention

Staff Attitudes for Tension Reduction - correct answer therapeutic rapport decrease in
energy regaining of rationality

Integrated Experience - correct answer we can set the tone for whether or not the
behavior escalates or de-escalates

Non-verbal-proxemics (personal space) - correct answer area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age,
status, appearance, and familiarity.

Kinesics (body language) - correct answer non-verbal message transmitted by motion
and body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands

3 reasons for using the CPI supportive stance - correct answer safety
Less threatening
Communicates respect

Components of the communication pyramid - correct answer verbal communication,
para verbal coomunication, and non-verbal communication

What is paraverbal communication - correct answer how we say what we say

Three components of paraverbal communication - correct answer tone
Volume
Cadence

Total voice control

, What is the verbal escalation continuum? - correct answer the kite
1. Questioning
2. Refusal
3. Release
4. Intimidation
5. Tension-Reduction

What is questioning - correct answer information-seeking

What is an intervention for questioning - correct answer give a rational response
Redirect

What is refusal? - correct answer non-compliance

What is an intervention for refusal - correct answer set limits
Give options

What is release - correct answer high energy outburst

Intervention for release - correct answer let it happen
Isolate the situation

What is intimidation - correct answer verbal or non verbal threats

Intervention for intimidation - correct answer take it seriously
Get help
Document

What is tension reduction - correct answer decreased energy and regaining rationality

What is an intervention for tension reduction - correct answer therapeutic rapport

3 keys to setting limits - correct answer 1. Keep it simple
2. Reasonable
3. Enforceable

What is empathetic listening - correct answer active process to discern what a person is
really saying

5 things to do during active listening - correct answer 1. Give un-divided attention
2. Be non-judemental
3. Listen for feelings
4.allow for silence
5. Restate to clarify

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