Exam (elaborations)
OPERATIONS MANAGEMENT EXAM QUESTIONS AND ANSWERS #19 2024
- Module
- OPERATIONS MANAGEMENT
- Institution
- OPERATIONS MANAGEMENT
OPERATIONS MANAGEMENT EXAM QUESTIONS AND ANSWERS #19 2024
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OPERATIONS MANAGEMENT EXAM QUESTIONS AND ANSWERS #192024
True - correct answer T o F : all organizations, including service firms such as banks
and hospitals, have a production function
True - correct answer T o F : operations management is the set of activities that creates
value in the form of goods and services by transforming inputs into outputs
True - correct answer T o F : an example of a "hidden" production function is the
transfer of funds between accounts at a bank
To all firms, whether manufacturing or service - correct answer operations management
is applicable :
Marketing, production/operations, and finance/accounting - correct answer what are the
primary functions of all organizations
Generating the demand for the organization's products or services - correct answer the
marketing function's main concern is with:
Crew scheduling - correct answer which of the following tasks within an airline company
are related to operations
True - correct answer T o F : competition in the 21st century is no longer between
companies; it is between supply chains
True - correct answer T o F : an accounting firm that provides tax services for a
company would be considered to be part of that company's supply chain
Supply chain - correct answer what is a global network of organizations and activities
that supply a firm with goods and services?
All of the above - correct answer reasons to study operations management include
learning about:
A. What operation managers do
B. How people organize themselves for productive enterprise
C. A costly part of the enterprise
D. How goods and services are produced
E. All of the above
False - correct answer T o F : in order to have a career in operations management, one
must have a degree in statistics or quantitative methods
What are the five elements in the management process? - correct answer plan,
organize, staff, lead, and control
, Creating the company income statement - correct answer this decision doesn't fall
within the scope of operations management
Price - correct answer this decision is not a strategic operations management decision
False - correct answer T o F : customer interaction is often high for manufacturing
processes, but low for services
Counseling - correct answer the best example of a pure service
Easy to store - correct answer NOT a typical service attribute
Production and consumption occur simultaneously - correct answer most typical
attribute of a service
Both have quality standards - correct answer a similarity between goods and services
True - correct answer T o F : productivity is generally more difficult to improve in the
service sector than in manufacturing sector
False - correct answer T o F : productivity is the total value of all inputs to the
transformation process divided by the total value of the outputs produced
Multifactor productivity - correct answer the total of all outputs produced by the
transformation process divided by the total of the inputs is:
Management - correct answer the productivity variable has the greatest potential to
increase productivity
Decreasing inputs while holding outputs steady - correct answer productivity can be
improved by:
True - correct answer T o F : ethical and social dilemmas arise because stakeholders of
a business have conflicting perspectives
Increasing executive pay - correct answer Not among the ethical and social challenges
facing operations managers
None of the above - correct answer current challenges in operations management
include all of the following except:
True - correct answer T o F : production processes are being dispersed to take
advantage of national differences in labor cost
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