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BCOR 370 WVU exam 1 Houghton
BCOR 370 WVU exam 1 Houghton
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BCOR 370 WVU exam 1 HoughtonOrganization - CORRECT ANSWER-A systematic arrangement of people to
accomplish some specific purpose
Why do we have organizations? - CORRECT ANSWER--efficiency; to
accomplish specific objectives
-serve society
-provide careers
How do organizations accomplish their objectives? - CORRECT
ANSWER--Basic framework of management
-Decision Making
Basic Framework of Management - CORRECT ANSWER--Planning
-Organizing
-Leading
-Controlling
Management - CORRECT ANSWER-The process of achieving goals, effectively
and efficiently through, and with other people.
What is scientific management? - CORRECT ANSWER-The use of the scientific
method to determine the "one best way" to perform a job or task
Frederick Taylor - CORRECT ANSWER-"The Father of Scientific Management"
-wrote the first management textbook
Frank and Lilian Gilbreth - CORRECT ANSWER-Used scientific management:
-motion studies
-Brick laying example
What is the Legacy of Scientific Management? - CORRECT ANSWER--Fast
efficient assembly lines
-techniques used from fast food to surgery
-job design, selection, training
, During the 1920's and 1930's... - CORRECT ANSWER-Management is
dominated by "efficiency experts" concentrating on efficiency and productivity
above all else
What do you see as some of the problems with this approach to management? -
CORRECT ANSWER-Emphasis on productivity and profitability resulted in
unhappy workers, labor unions and strikes
Bureaucracy - CORRECT ANSWER-An organization design marked by
specialization, division of labor, authority hierarchies and formal rules and
procedures
Max Weber - CORRECT ANSWER-Observed that the bureaucracy was the
dominant organization type because it was the most efficient
Mary Parker Follett - CORRECT ANSWER-Wrote about human factors in the
work place
Elton Mayo - CORRECT ANSWER-The Hawthorne Studies
The Hawthorne Effect - CORRECT ANSWER-Money is less a factor in
determinig output than group standards, sentiment and security
-realized thee importance of individual needs, goals, expectations
-Began to apply techniques from psychology and sociology to understanding
individuals in the work place
Decision Making - CORRECT ANSWER-A process of identifying and selecting a
course of action to solve a problem
What is a problem? - CORRECT ANSWER-A situation that occurs when the
actual state of affairs differs from the desired state of affairs
The Problem Solving Process - CORRECT ANSWER-Problems must be
accurately identified and defined
Creativity - CORRECT ANSWER--Ability to produce novel and useful ideas
-Key issue in problem solving and decision making
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