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Jean Inman Domain III. - Questions with Explanations of Answers Latest Update 2024

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Jean Inman Domain III. - Questions with Explanations of Answers Latest Update 2024

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  • June 16, 2024
  • 14
  • 2023/2024
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Jean Inman Domain III
Functions of Management - 1. Planning- policies, procedures, operational/long
range/strategic plans, and emergency preparedness
2. Organizing/Staffing- span of control, staffing needs, work schedules, FTEs, relief
employees, work simplification procedures
3. Directing- utilize motivational and management theories according to needs;
function that takes the most time
4. Controlling/Evaluating- measure present performance against standard
performance

Policies vs. Procedures - Policies= general decision making guides (ex: all customer
complaints will be addressed within one day)
Procedures= specific guide for daily operations (ex: how to use dish machine)

3 Types of Planning - 1. Operational- short term; covers 1 year or less (ex: operating
budget)
2. Long Range- up to 5 years
3. Strategic- intended future outcomes; sets direction for organization; utilizes SWOT
analysis

Organizational Structure - 1. Organizational Chart- shows how employees fit into
organization (solid lines show chain of command); does not compare authority at
each level or show informal relationships
2. Chain of Command- relationships from top to lowest level
3. Advisory Staff- specialists; PRN

Span of Control - Number of individuals/departments under the direction of a person
1. Narrow Span- needed for newly hired personnel; creates more levels and
managers
2. Wide Span- needed for highly trained workers; creates fewer levels and managers

Meals/Labor Hour in Settings - Acute care= 3.5 meals/hour
Extended care= 5 meals/hour
Cafeteria= 5.5 meals/hour
School food service= 13-15 meals/hours

Types of Work Schedules - 1. Master= overall plan; basis for making weekly
schedules; shows days off
2. Shift= staffing patterns; positions and hours worked per week
3. Production= quantity to prepare and the timing (what to do and when)

Absolute vs. Adjusted FTE - 1. Absolute FTE= minimum # of employees needed;
counts productive hours only

, 2. Adjusted FTE= accounts for benefit days and days off

Relief Workers Formula - *Need 1.55 employees for coverage of full-time positions
(Full time positions) x (0.55)= # of relief employees
(Full time positions) x (1.55)= total # of employees
*Relief worker can cover 2.5 full time workers each week in hospital food service

Work Simplification Procedures - Focus on smallest parts of job to increase
productivity and decrease costs
1. Motion Economy- reduce motions and time required; use shortest routes
2. Occurrence Sampling- intermittent observations to determine % of time working or
idle
3. Pathway Chart/Flow Diagram- shows path of worker during a process
4. Operation Charts- movement of both hands simultaneously; reduces
transportation
5. Process Charts- steps involved in a process
6. Cross Charts- efficiency of equipment placement

Productivity - Measures the efficiency of converting inputs to outputs
To increase productivity > increase outputs and decrease inputs
Meals/labor hour= # of meals produced/# hours worked

Labor Turnover Rate - High turnover rates > higher labor costs for replacement,
hiring, and training
Goal is low turnover rate
(# employees terminated/total positions) x 100

Communication Channels in Organizational Chart - 1. Downward- down through the
ranks of workers (ex: procedure manuals and policy statements)
2. Upward- from workers to department heads (ex: open door policy, suggestion box)
3. Horizontal- between departments
4. Diagonal- between functions (ex: food service request sent to purchasing
department)
5. Informal- grapevine; social interactions

Motivational Theories - Supply a personal incentive for the worker
1. Maslow's Hierarchy of Needs
2. Herzberg's Two Factor Theory
3. McClelland's Theory of Needs
4. MacGregor's Theory X and Y
5. Hawthorne Studies
6. Expectancy Theory

Maslow's Hierarchy of Needs - Motivational theory

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