Exam (elaborations)
NRF Rise Up Study Questions
NRF Rise Up Study Questions
[Show more]
Seller
Follow
Content preview
NRF Rise Up Study QuestionsA customer purchased a pair of pants at a department store. The salesperson fitted
them and marked where to put them. When the customer picked the pants up, they
✅✅
were too short. He tells the salesperson he can't wear them like that and asks to
have them changed. How should the salesperson respond? - -Apologize, admit
there was a mistake made, and assure the customer the situation will be quickly
resolved.
✅✅
Why is it important for you to show how your store's products compare to a
competitor's products? - -To highlight the differences between your products
and the competitor's
After eating a delicious meal at a restaurant, a customer fills out the survey card that
✅✅
is on the table. The customer marks that the food and service were great. which of
the following describes the benefit of this type of customer contact? - -Makes
customer feedback easy
✅✅
What is the best way to deal with negative customer feedback posted in a customer
survey on social media? - -Encourage the feedback and think of the comments
as free market research
✅✅
A customer returns a laptop and tells you one of the features isn't working. You are
familiar with that laptop and its features. What should you do FIRST? - -Test
the customer's laptop and see if there is a problem with the feature
✅✅
What question should sales associates ask themselves when studying competitor's
products and services? - -Why would I buy my own company's products or
services over a competitor's?
Which of these BEST describes product demonstrations? - ✅✅ -Opportunity to
provide a full understanding of all the relevant features of the product
A customer asks you to help her find curtains for her apartment. She finds the
perfect color and fabric, but her windows are not a standard size. There is a custom
✅✅
drapery department in your store. What should your BEST response to the customer
be? - -I can make an appointment for you with our custom drapery department
if you like
✅✅
How should you introduce your loyalty program to a customer when you are
finalizing a sale? - -Ask the customer if he or she is a loyal shopper
An error message appears when the cashier rings up a sale. Information on
operating the register is available at each register. The manager is nearby helping
, another customer. What should the cashier do FIRST? - ✅✅-Politely interrupt the
manager and ask what to do
✅✅
What should you do when you have a customer who has a problem with a product or
service that your store offers? - -Listen, and let the customer explain the
problem then determine a satisfactory solution
✅✅
Which is the BEST reason for a salesperson to test and sample a product before it
goes on display? - -To make it easier to demonstrate and sell products.
✅✅
A salesperson is helping one person when another comes to the counter. What
should the salesperson do? - -Acknowledge the second customer, but continue
completing the sale with the first customer
A customer is shopping for a replacement refrigerator and has decided on a style
✅✅
and model and is ready to make a purchase. What's the BEST response the sales
associate can give to the customer to ensure a good experience? - -Excellent
choice. This model might be a bit more complicated to install. Would you like me to
go over our delivery and install options so we can make sure you have everything
you will need?
✅✅
Which of the following Open-ended questions BEST helps a sales associate
determine what kind of television is appropriate for a customer? - -What did
you like or dislike about your last television?
A small-business owner explains to a sales associate that he needs a new computer
system to handle the growing business functions. The customer looks at a few
low-cost computers. After talking to the customer, the sales associate sees that a
more expensive computer would be better for the needs of the businesses continued
✅✅
growth. Which is the BEST strategy for the associate to use when providing this
recommendation to the customer? - -Explain the features and long-term
benefits of the more expensive computer, and how it will save money in the
long-term and allow for future growth
You have arranged samples of a new line of baked goods. Customers are
✅✅
complaining to you at the register that a child is touching all of the samples. You
don't see the child's parents anywhere. Which should you do? - -Ask another
associate for help in moving the samples out of the child's reach
✅✅
Which is the BEST reason for a sales associate to know the store's promotions and
advertising? - -To answer customers' questions about price and location of the
sale items
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller stuviaexam. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £7.16. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
73091 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now