Management Chapter 1 Questions
How has management changed from a traditional approach to using new competencies? -
correct answer-From autocratic leadership to empowering leadership.
Instead of being a controller, now is being an enabler.
The degree to which an organization achieves a stated goal refers to ________.
A) Effectiveness
B) Synergy
C) Conceptual Skills
D) Human Skills - correct answer-A) Effectiveness
What are the top 3 causes of manager failure? - correct answer-1) Ineffective
communication skills and practices.
2) Poor work relationships/interpersonal skills
3) Person-mismatch
What did the Hawthorne studies suggest? - correct answer-Productivity increases due to
workers' increased feelings of importance.
What does it mean to say an organization is a social entity? - correct answer-It is made up of
two or more people.
What does Scientific Management suggest? - correct answer-emphasizes the way to
improve efficiency and labor productivity; wage incentives should be used to increase output.
What enabled a bossless work environment? - correct answer-Technology.
What is important in contingency thinking? - correct answer-Managers identifying important
patterns and characteristics of their organizations and fitting solutions to those
characteristics.
What is meant by division of work? - correct answer-Specialized Employees produce more
with the same effort.
What is synergy? - correct answer-the whole is greater than the sum of its parts.
What is systems thinking? - correct answer-Analyzing an organization by looking at the
relationship among the parts that form the whole system.
What is systems thinking?? - correct answer-An objective way of looking at work-related
ideas and processes. Its goal is to allow people to uncover ineffective patterns of behavior
and thinking and then find ways to make lasting improvements.
What is the acceptance theory of authority? - correct answer-The idea that employees have
free will and can choose whether to follow management orders.
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