Introduction to Management - Chapter 2
Behavioral Viewpoint - correct answer-the importance of understanding human behavior and
of motivating employees toward achievement.
Study jobs and determine who's best suited.
Identify the psychological conditions under which employees will do their best work.
Devise strategies that would influence employees.
Classical Viewpoint - correct answer-classical management assumes that people are
rational. Too mechanistic.
Evaluate each task scientifically.
Carefully select workers with the right abilities.
Give workers the training and incentives.
Use scientific principles to plan the work methods.
Closed System - correct answer-little interaction with its environment; that is, it receives very
little feedback from the outside
Contigency Viewpoint - correct answer-emphasizes that a manager's approach should vary
depending upon circumstances
Contingency Viewpoint - correct answer-emphasizes that a manager's approach should vary
depending upon circumstances.
Four Components of Total Quality Management - correct answer-1. make continuous
improvement a priority
2. get every employee involved
3. listen to and learn from customers and employees
4. use accurate standards to identify and eliminate problems
Management Science - correct answer-using mathematics to aid in problem solving and
decision making, sometimes called operations research.
Maslow's Heirarchy of Needs - correct answer-physiological, safety, social, esteem, and
self-actualization.
Open System - correct answer-continually interacts with its environment
Operations Management - correct answer-Helping Organizations Deliver Products or
Services More Effectively.
Quality - correct answer-refers to the total ability of a product or service to meet customer
needs.
Quality assurance - correct answer-is focused on the performance of workers, urging
employees to strive for "zero defects."
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Hkane. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £6.53. You're not tied to anything after your purchase.
