Business Management Chapter 2
4 Functions of Management - correct answer-Planning, organizing, implementing, and
controlling
6 Principles of Management - correct answer--effective managers demonstrate commitment
to the current/ future success of the organization
-take responsibility for developing & implementing plans to achieve organization's goals
-identify the resources the organization needs & ensure they are available when and where
needed
-organize/coordinate work of organization in a way that achieves efficient and effective
operations
-recognize importance of employees/ balance those needs with the goals & work of
organization
-monitor activities & results to identify ways organization can be improved
Analyze Solutions - correct answer--study each solution separately, compare solutions and
reduce the # of solutions to 2.
-Managers use management information systems and business research
-Examine strengths/ weaknesses of solutions
-Classify solutions in some way
Common Set of Responsibilities of Supervisors - correct answer--Communicate goals/
directions of management
-Explain employee concerns/ideas to management
-Evaluate/improve employee performance
-Encourage employees to do their best work
-Use resources effectively
Communicators - correct answer--need to make sure important information is gathered, used
appropriately, and shared with those who need it.
-identify important information sources and maintain many communication channels.
-they communicate frequently and clearly within and outside their organization.
contingency plan - correct answer-an alternative course of action to be followed if a specific
problem arises
-Proactive approach to solving problems that may arise
-Alternative approaches that can be used if problems arise
, Day - Day work of supervisors - correct answer--Scheduling Work (time management)
-Communicates with employees
-Controlling quality
Decision Makers - correct answer--constantly on the lookout for new opportunities and areas
for improvement.
-determine the best way to allocate resources to meet the needs of the organization.
-solve problems & take corrective action but also recognize and reward success.
Decision Making (2.3) - correct answer-4 functions of management involve making decisions
-To solve problems, one must evaluate solutions & make decisions
Determine possible solutions - correct answer--group of people could be tasked to come up
with possible solutions to test
-brainstorm new solutions
-review solutions
First Step = Plan - correct answer-Plan shows how each of the types of resources will be
used to accomplish goals of company.
How to effective manager prepare carefully for their work? - correct answer--spend time
gathering and reviewing info. before they act
- they consider possible effects of their decisions on other parts of organizations & area they
manage
-think about possible long-term effects of their actions and the immediate results
-they consult w/ other managers & their employees to not get additional views and ideas.
Identify Problem - correct answer-must make sure it is the PROBLEM and not the
SYMPTOMS being identified (Ex: knee pain is a SYMPTOM not a PROBLEM)
Improving Supervisory Skills - correct answer--Supervisors may think that their employees
aren't doing the job as well as it could be done
-employees value supervisor's support if the supervisor spends little time helping an
employee improve his or her work procedures.
-if the supervisor steps in and takes over employee's task, employee will resent that action.
(QUALITY and QUANTITY of employee's work will suffer & supervisor will have less time for
important management work.)
Last Step = Control - correct answer-managers check to see whether each of the resources
was used effectively or whether changes need to be made.
Main manager roles - correct answer--Communicators
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