Chapter 3 Management Exam
10. Which of the following is an example of a group in an organization's task environment?
A) employees
B) owners
C) company CEO
D) mass media
E) Board of Directors - correct answer-Answer: D
11. A(n) __________ is a person or organization that helps another organization sell its
goods and services to customers.
A) supplier
B) distributor
C) strategic ally
D) special interest group
E) upstream company - correct answer-Answer: B
12. A(n) __________ is a person or organization that provides raw materials/ services/
equipment/ labor/ or energy to other organizations.
A) supplier
B) distributor
C) strategic ally
D) special interest group
E) ESOP - correct answer-Answer: A
13. Two drug companies agree to work together to pool their research and development
funds to develop a new drug for arthritis. In doing so/ these two organizations can best be
described as
A) a union.
B) strategic allies.
C) having analyzed their internal environment.
D) having influenced the mass media.
E) having empowered their employees. - correct answer-Answer: B
14. The Environmental Protection Agency (EPA) administers environmental standards in the
U.S. The EPA represents __________/ part of an organizations' __________.
A) local communities/ task environment
B) financial institutions/ internal environment
C) government regulators/ task environment
D) special interest groups/ external environment
E) political-legal forces/ general environment - correct answer-Answer: C
15. A human rights organization is urging consumers to boycott products made by Outbound
Clothing because Outbound exploits labor in less developed countries where its
manufacturing facilities are located. Outbound is dealing with __________/ part of its
__________ environment.
, A) special-interest groups/ general
B) sociocultural forces/ general
C) mass media/ task
D) special-interest groups/ task
E) sociocultural forces/ task - correct answer-Answer: D
16. The general environment of an organization is also known as its
A) microenvironment.
B) macroenvironment.
C) internal environment.
D) task environment.
E) climate. - correct answer-Answer: B
17. In the insurance industry/ claims files previously maintained as paper documents are
now stored on computers. This is an example of __________ forces in an organization's
_________ environment.
A) Economic/ general
B) Technological/general
C) Sociocultural/ general
D) Economic/task
E) Technological/task - correct answer-Answer: B
18. Which of these is a situation in which you have to decide whether to pursue a course of
action that may benefit you or your organization but that is unethical or even illegal?
A) ethics
B) ethical behavior
C) moral decision
D) ethical dilemma
E) idealistic situation - correct answer-Answer: D
19. Whistleblowers are most likely presented with which of the following?
A) an ethical dilemma
B) an idealistic situation
C) a professional behavior by their boss
D) coworkers that enjoy their company
E) sociocultural trends - correct answer-Answer: A
2. Employees are part of the __________ environment of organizations.
A) external
B) task
C) general
D) internal
E) sociocultural - correct answer-Answer: D
20. Standards of right and wrong that influence behavior are known as
A) ethics.
B) ethical behavior.
C) morals.
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