Management Chapter 5, 6
authority - correct answer-the rights inherent in a managerial position to give orders and
expect the orders to be obeyed
benchmarking - correct answer-the search for the best practices among competitors or non
competitors that lead to their superior performance
boundary-less organization - correct answer-an organization whose design is not defended
by, or limited to, boundaries imposed by a predefined structure
capabilities - correct answer-an organizations's skills and abilities in doing the work activities
needed in its business
centralization - correct answer-the degree to which decision making takes place at upper
levels of the organization
chain of command - correct answer-the line of authority extending from upper organizational
levels to lower levels, which clarifies who reports to whom
commitment concept - correct answer-the idea that plans should extend far beyond enough
to meet those commitments when the plans were developed
competitive advantage - correct answer-what sets an organization apart, its distinctive edge
competitive intelligence - correct answer-a type of environmental scanning that gives
managers accurate information about competitors
competitive strategy - correct answer-an organizational strategy for how an organization will
compete in its businesses
compressed workweek - correct answer-a workweek wehre employees work longer hours
per pay but fewer days per week
contingent workers - correct answer-temporary, freelance, or contract workers whose
employment is contingent upon demand for their services
core competencies - correct answer-the major value-creating of an organization
corporate strategy - correct answer-an organizational strategy that specifies what
businesses a company is in or wants to be in and what it wants to do with those businesses
cost leadership strategy - correct answer-when an organization competes on the basis of
having the lowest costs in its industry
, cross-functional teams - correct answer-teams made up of individuals from various
departments and that cross traditional departmental lines
customer departmentalization - correct answer-grouping activities by customer
decentralization - correct answer-the degree to which lower-level managers provide input of
actually make decisions
departmentalization - correct answer-how jobs are grouped together
differentiation strategy - correct answer-when an organization competes on the basis of
having unique products that are widely valued by customers
directional plans - correct answer-plans that are flexible and set general guidelines
divisional structure - correct answer-an organizational structure made up of separate
business units or divisions
environmental scanning - correct answer-an analysis of the external environment, which
involves screening large amounts of information to detect emerging trends
flextime - correct answer-a work scheduling system in which employees are required to work
a specific number of hours per week but can vary when they work those hours within certain
limits
focus strategy - correct answer-when an organization competes in a narrow segment or
niche with either a cost focus or a differentiation focus
formal planning department - correct answer-a group of planning specialists whole sole
responsibility is to help write the various organizational plans `
formalization - correct answer-how standardized an organization's jobs are and the extent to
which employee behavior is guided by rules and procedures
functional departmentalization - correct answer-grouping activities by functions performed
functional strategy - correct answer-strategy used in an organization's various functional
departments to support the competitive strategy
functional structure - correct answer-an organizational design that groups similar or related
occupational specialties together
geographic departmentalization - correct answer-grouping activities on the basis of
geography or territory
goals - correct answer-desired outcomes
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