Management chapter 6-10
__________ is a performance review system in which all employees within business unit are
ranked against one another - correct answer-Forced ranking
____________ includes the activities managers perform to plan for, attract, develop and
retain an effective workplace - correct answer-Human resource manager
____________ is the process of locating and attracting qualified applicants for jobs open in
the organization. - correct answer-Recruiting
_____________ is a change that represents the introduction of a new practice to an
organization but one that is not new to the industry. - correct answer-Innovative change
______________ is the set of techniques used for implementing planned change to make
people and organizations more effective - correct answer-Organizational development
________________ means that anyone can be dismissed at any time for any reason at all,
or for no reason at all. - correct answer-Employment at will
________________ occurs when people are hired or promoted or denied hiring for reasons
not relevant to the job - correct answer-Discrimination
__________________ are organizations of employees formed to protect and advance their
members interests by bargaining with management over job related issues - correct
answer-labor unions
__________________ is the process by which a company compares its performance with
that of high performing organizations. - correct answer-Benchmarking
__________________ refers to educating technical and operational employees in how to
better their current job. - correct answer-Training
_______________________ is an emotional/behavioral response to real or imagined threats
to an established work routine. - correct answer-Resistance to Change
"What shall we do about the problem?" Is the question that would be asked during the
_____________________ stage of OD. - correct answer-treatment of intervention
A _______ summerizes what the holder of the job does and how and why he or she does it.
- correct answer-Job description
A ___________ is a report listing your organizations employees by name, education,
training, languages and other important information - correct answer-human resource
inventory
, A 2013 survey found that among managers the use of ________________ is popular. -
correct answer-A mission statement
A change that is made in response to arising problems or opportunities is called
__________________. - correct answer-Reactive change
A choice made from among available alternatives is a _______. - correct answer-decision
A computer based information system that provides a flexible tool for analysis and helps
managers focus on the future is known as a ____________________. - correct
answer-decision support system.
A data mining technique used to predict future behavior and anticipate the consequences of
change is known as __________________. - correct answer-predictive modeling
A decision tree is ___________________. - correct answer-a graph of decisions and their
possible consequences
A defensive strategy is also known as a(n) _____________. - correct answer-stability
strategy
A deffensive strategy is also known as a _________________. - correct
answer-Retrenchment strategy
A forecast is a ______________. - correct answer-Projection for the future
A hierarchy culture has a(n) __________________. - correct answer-internal focus and
values stability and control.
a hierarchy of authority is ________________. - correct answer-a control mechanism for
making sure the right people do the right things at the right time
A SWOT analysis is _____________________. - correct answer-a search for strengths,
weaknesses, opportunities, and threats affecting an organization.
ABC office supply in Dayton sells high-quality, unique pens. No other company markets pens
of such high quality. By offering this type of product, ABC office supply is an example of a
company utilizing ___________ strategy. - correct answer-Differentiation
According to Chester I Bernard classic definition, an organization is a
_____________________. - correct answer-formal system of task and reporting relationship
that coordinates and motivate employees.
Difficulties that inhibit the achievement of goals are known as _____________________. -
correct answer-problems
Divisions of labor is also known as ______________-. - correct answer-work specialization
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