Exam (elaborations)
MIS 3100 - Test 3 (Ch. 7-10).p
- Module
- BUSMHR 3100
- Institution
- BUSMHR 3100
MIS 3100 - Test 3 (Ch. 7-10).p
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MIS 3100 - Test 3 (Ch. 7-10)exists to support one or more processes within the workgroup;
procedures are often formalized, somewhat difficult to change
also called functional information systems
ex. Doctor's office, medical practice (managing records, prescriptions, post-surgery,
etc.) - ANS-workgroup (dept) information system
workgroup processes - ANS-exists to enable workgroups to fulfill the charter, purpose,
and goals of a particular group or department
enterprise information system - ANS-support one or more enterprise processes,
typically have hundreds to thousands of users, procedures are formalized and
extensively documented, eliminates data duplication; difficult to change
ex. hospital
enterprise processes - ANS-span an organization and support activities in multiple
departments (EX: hospital discharge involves housekeeping, pharmacy, kitchen, nurses,
etc.)
inter-enterprise processes - ANS-span two or more independent organizations (EX:
buying a healthcare policy via a healthcare exchange involves many insurance co's and
gov agencies; each org has activities to fulfill, with external influences like gov policies,
laws, competition w other insurance co's)
*** problem solutions affect multiple organizations
inter-enterprise information systems - ANS-support one or more inter-enterprise
processes, involve thousands of users, solutions require cooperation among
independent organizations
ex. supply chain management
***enterprise resource planning (ERP)*** - ANS-a suite of applications (modules), a
database, and a set of inherent processes for consolidating business operations into a
single, consistent, computing platform
, primary purpose is integration!!!
***customer relationship management (CRM)*** - ANS-suite of applications, a
database, and a set of inherent processes for managing all the interactions with the
customer from lead generation to customer service
every contact and transaction with a customer is recorded in the system's database
***supply chain management (SCM)*** - ANS-((inter-enterprise IS)) management of the
flow of goods and services, involves moving raw materials, WIP inventory, or finished
goods within a network
***knowledge management (KM)*** - ANS-process of creating, sharing, using, and
managing the knowledge and information of an organization
making the best use of organizational knowledge
business process reengineering - ANS-activity of altering existing and designing new
business processes to take advantage of new information systems
difficult, slow, and expensive
enterprise application integration (EAI) - ANS-a suite of software applications that
integrates existing systems by providing layers of software that connect applications
together, enabling existing applications to communicate with each other and share data
enterprise 2.0 - ANS-use of emergent social software platforms within companies/use of
enterprise social networks (blogs, updates, sharing, personal sites, etc)
***SMIS Roles/Stakeholders*** - ANS-THREE ROLES:
* SM PROVIDERS - provide platforms that enable creation of social
networks/relationships
* USERS - individuals and organizations that use SM to build social relationships
* COMMUNITIES - formed based on mutual interests and transcend geographical
boundaries (second-tier users like classmates, coworkers, and friends of users)
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