Exam (elaborations)
Communication Training Officer (CTO)
- Institution
- APCO CTO 6 - ALL Quizzes/Final
Communication Training Officer (CTO)
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Communication Training Officer (CTO)What are the elements of Performance Based Training? - ANS-- Training is based on
performance and learning objectives
- Training is relevant to the job
- The training is concise
- Based on standards
- Empowers CTOs
- Trainee evaluates the CTO and Program
- Documentation
What are the benefits of Standardized Training? - ANS-- Court-defensible an Equal
Employmenet Commission (EEOC) consistent
- Provides the same educational experience to all new employees
- Designed from a "building-block" manner where a complex task is built upon the
foundation of basic tasks
- Promotes professionalism
- Effective training in a shorter time period
- Remedial training can be identified sooner
- Uses Standardized Evaluation Guidelines (SEG)
The CTO program is based on what mode of training? - ANS-Performance Based
Training
The CTO/Training Coordinators forest responsibility includes: - ANS-- The program is
compliant with accepted standards
- The CTOs are provided instructions
- Monitor trainees through documentation
- Monitor CTOs through program documentation
- Evaluate CTOs
- All training documentation is complete and filed
- Provide logistical support to CTOs
- Schedule meeting with the CTOs
- Provide contingency plan of action
What is the number of different generations in the workforce? - ANS-Four generations in
the workforce
- Traditionalists
- Baby Boomers
, - Generation X
- Generation Y
What are the five components of the Communication Cycle? - ANS-Sender -> Receiver
-> Message -> Medium -> Feedback
Role Model - ANS-- CTOs work habits and compliance with policies and procedures are
observed by both current and former trainees
- Attitudes and manners are often picked up by trainees
Mentor - ANS-- Trainee is more confident in the CTO than anyone else
- CTO may have limited supervisory authority
Coach - ANS-- Allows practice, gives hints, trainee learns by making mistakes, provides
learning experience through practical exercise
Teacher - ANS-- Assist trainee in learning new information, reviewing topics and
developing new psychomotor skills
Traditionalist - ANS-- Communicate face to face
- "Tell me what to do" approach
Baby Boomers - ANS-- "Show me what to do" approach
- Communicate more verbally than electronically
Generation X - ANS-- "Why do I need to learn this?" approach
- Comunicate informally
Generation Y - ANS-- "Connect me to what I need" approach
- Communicate on a full range of technology
Open Ended Questions - ANS-Questions that cannot be answered with a yes or no
- Assist CTO in remaining clear on what is being said and demonstrating interest in the
conversation
Paraphrasing - ANS-- Rewriting or restating another person's ideas or thoughts into
your own words
Non-verbal Attending - ANS-- Physically signaling that the listener is attentive and
listening
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