ITSP-134 Module 7/ Chapter 20
Steven will be receiving a new MacBook and must return his original laptop back to
corporate. Before Steven sends it in, he'd like to erase all the sensitive data from the
device. What would allow him to perform this process safely? - ANS-Disk Utility
Correct. Disk utility is a process used to repair or erase a disk.
Ethan is almost finished setting up a new user with their MacBook when the user asks
how they can set up a quick shortcut to one of their most-used apps. Ethan can place
the shortcut icon on which of the following? - ANS-Dock
Correct. The Dock is at the bottom of the desktop and contains shortcuts to frequently
used applications.
Suzan is in the process of setting up her new MacBook for her current job as a service
technician. She begins to setup her passwords but wants to use a password manager to
keep all her passwords in one place. What would allow her to do so? - ANS-Keychain
Correct. This feature is the macOS built-in password manager.
Rina has been tasked with a project for the company meeting. While working further on
the project, Rina decides she would like to organize and place the project on its own
desktop so that she can work separately on another desktop for her current work. What
would allow her to have multiple desktops? - ANS-Space
Correct. You can place your specific windows on one desktop.
Cindy would like to share files from her MacBook to the rest of the team. Everyone is
currently working remotely. She remembers there is a feature that would allow her to
share over the same network. What would allow her to share the files with her team? -
ANS-Remote Disc
Correct. This feature gives other Mac computers on the network access to the
computer's optical drive.
A user reports to a service desk technician that their MacBook continues to give a
prompt for restarting the system, and eventually completely shuts down after the fifth
restart attempt. The initial issue they were facing was an application corruption. Based
on the description given above, what is this process called? - ANS-Kernel panic
Correct. A kernel panic can be caused by something simple, such as a crashed app or a
network communication issue, or it might result from a corrupted macOS installation.
macOS restarts automatically when experiencing a kernel panic. If the kernel panic
, continues to prompt restarts, macOS will stop trying and shut down the computer after
five attempts.
A user calls into a service desk and receives further assistance from the technician
named Brian. The user informs Brian that they are not able to open an important file that
will be used in their presentation later today. Brian is able to use a feature found in the
Disk Utility to scan the hard drive for file system errors and repair them. Once the action
was completed the user was able to access the folder. What is the name of this feature?
- ANS-First Aid
Correct. First Aid is found in Disk Utility and is used to scan the hard Drive for file
system errors and repair them.
This file format is used for software installations. This file is often compressed similar to
a ZIP file in Windows. Once the installation is complete there is no longer a need for this
file. What file is described? - ANS-Example.pkg
Correct. The PKG file is a package file that contains installer files used for software
installations.
Louis is not able to open a specific app that requires the latest version of macOS. She
knows that the system is updated, and she still receives the same message. Louis goes
into her settings and has the latest macOS installed from the Internet. This action
resolves the issue she was having with the application.What is the process described
called? - ANS-Reinstall macOS
Correct. The latest macOS that was installed on the computer is downloaded from the
Internet and reinstalled.
A user has called into the service desk and would like assistance with their MacBook
Pro on a missing tab. They are unsure of what keys they have pressed, but they see a
new desktop background has been populated. Mary, being the service desk technician,
knows exactly what the issue is. She asks the user to swipe up with 3 fingers on their
trackpad and a menu comes up with three different desktop screens. The user was then
able to locate their missing tab. Using the gesture shown above, what would the feature
be called? - ANS-Multiple Desktops
Correct. This feature is several desktop screens, each with its own collection of open
windows.
A service desk technician is asked by an internal employee for further assistance with a
corporate app. To locate the app, the technician uses a gesture by pinching with three
fingers and thumb on the trackpad to bring up all the applications installed on the
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