ITSP 134 Chp. 12-13-14 hardware software
support quizzes
Getting comfortable with tools that can help to administer and maintain devices on a
network is an important knowledge base for any administrator to have. Windows has a
number of areas where tools are located to help with resolving issues on a
system.Choose the following option allowing you to verify and replace Windows system
files.
Registry Editor
System Configuration
Task Manager
System File Checker - ANS-System File Checker
This tool is used to verify and replace Windows system files, keeping a cache of current
system files in the event it needs to refresh a damaged file.
To ensure drive health, what command should you use to search for a repair file system
error?
defrag
chkdsk
Analyze
Optimize - ANS-chkdsk
The chkdsk command fixes file system errors and recovers data from bad sectors to
ensure system health.
Which file system is supported by Windows and can be used for volumes and drives
that don't hold the Windows installation? (Choose all that apply)
FAT64
FAT32
exFAT
NTFS - ANS-FAT32
FAT32 file system is supported by Windows and is used for small hard drives or USB
flash drives.
exFAT
exFAT file system is supported by Windows and is used for large external storage
devices that may be used with other operating systems.
NTFS
, NTFS file system is supported by Windows and was designed to replace FAT32 file
system. NTFS supports encryption, disk quotas, and file and folder compression. NTFS
is also required for the volume on which Windows is installed.
A user calls into service desk and requests to be upgraded from Windows 8 to Windows
10, before installing the technician would like to make sure the user's requirements were
met. Which of the following would not meet the requirement for installing the updated
version of Windows?
RAM: 1 GB for a 32-bit OS or 2 GB for a 64-bit OS
Graphics card: DirectX 9 or later with a WDDM 1.0 driver
Processor (CPU): 1 GHz or faster
Display: 500 x 200 resolution - ANS-Display: 500 x 200 resolution
Which of the following is used to uniquely identify a computer on a network?
Network ID
Serial number
IP address
Microsoft ID - ANS-IP address
An IP address uniquely identifies a computer on the network.
What type of OS should you install for best performance when you have enough RAM?
8-bit
16-bit
32-bit
64-bit - ANS-64-bit
64-bit OS for Windows should be installed for best performance when you have enough
RAM.
William's supervisor wants to create a test lab at the company in order to test Windows
10 updates. The supervisor has instructed William to create a virtual lab. William
decides to use Hyper-V as the hypervisor for the virtual machines. When William tries to
use Hyper-V, he realizes that it is not installed. What will William use to install Hyper-V
in Windows 10?
Windows installation disk
Windows features
Windows Store
Microsoft website - ANS-Windows Features
Hyper-V is enabled in the Apps and Features window, where William can turn on a
Windows feature by using a check box and selecting the required feature.
, What is used to change motherboard settings, finds a boot device, and contains
instructions for running essential hardware before an OS is started?
Kernel
Device driver
BIOS/UEFI Setup
Control Panel - ANS-BIOS/UEFI Setup
The BIOS/UEFI setup is used to change motherboard settings, finds a boot device, and
contains instructions for running essential hardware before an OS is started.
What component of UEFI helps to prevent malware from hijacking a system during or
before the operating system load?
Execute Disable Bit
Secure Boot
UEFI Defender
BitLocker - ANS-Secure Boot
UEFI has a security system called Secure Boot which helps prevent malware from
hijacking a system during or before the operating system load.
What is it called when a partition is formatted with a file system and assigned a drive
letter?
Operating system
Volume
Path
Product key - ANS-Volume
A volume is a formatted partition with a file system and assigned drive letter.
A user within the company was asked to uninstall and reinstall Windows 10 due to their
corporate computer freezing. While reinstalling Windows, the user was not asked to
enter their product key. Which of the following would be the reason for the user not
having to retype the key?
ISO File
Digital License
Virtual Machine
Group Policy - ANS-Digital License
Windows assigns this license to the machine and stores it along with the information
about the computer's physical hardware on Microsoft activation servers. If Windows is
installed later, it can retrieve this information from Microsoft servers rather than
requesting that you reenter the product key.
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