ITSP134 Chapter 20
Steven will be receiving a new MacBook and must return his original laptop back to
corporate. Before Steven sends it in, he'd like to erase all the sensitive data from the
device. What would allow him to perform this process safely? - ANS-Disk Utility
Correct. Disk utility is a process used to repair or erase a disk.
A user calls into Service Desk to ask for assistance locating a specific file. The user is
not familiar with their MacBook and is unable to locate the missing file from a list of over
700. Andy, being the service desk technician, shows the user how to locate the folder.
He clicks the search icon on the right side of the file, the menu bar and a search bar are
then populated. The user was then able to search for the folder they were looking for.
What is the process that Andy used to assist in finding the lost folder? - ANS-Spotlight
Correct. This feature allows the user to search the name of the file, folder, or text they
are searching for by pressing Command + spacebar or clicking the search icon on the
right side of the menu bar.
Samuel is assisting an internal user with one of their corporate applications. It is
currently not responding to any actions, nor can the user close it using the button in the
top left corner. Samuel knows there is a method to forcibly close the app. Which of the
following can Samuel use to take this action? - ANS-Force Quit
Correct. This application allows the user to force quit active applications. In the Force
Quit Applications window, select the app, and click Force Quit. The application closes.
Rina has been tasked with a project for the company meeting. While working further on
the project, Rina decides she would like to organize and place the project on its own
desktop so that she can work separately on another desktop for her current work. What
would allow her to have multiple desktops? - ANS-Space
Correct. You can place your specific windows on one desktop.
Ethan is almost finished setting up a new user with their MacBook when the user asks
how they can set up a quick shortcut to one of their most-used apps. Ethan can place
the shortcut icon on which of the following? - ANS-Dock
Correct. The Dock is at the bottom of the desktop and contains shortcuts to frequently
used applications.
Susan would like to open an application found within her finder. There are 3 files with
similar names, but different file types. Based on what Susan would like to open, what
file would allow you to do so? - ANS-Example.app
, Correct. The APP file is an application file, used to run an application.
Larry has been asked to assist a user in placing a Tag on a very important file. Larry
remembers a technique that would allow the user to do this quickly and efficiently. He
asks the user to tap on the trackpad using two fingers. Which one of the following is this
action called? - ANS-Secondary-click
Correct. Secondary-click is an action where a user taps on the trackpad with two
fingers.
A user calls into a service desk and receives further assistance from the technician
named Brian. The user informs Brian that they are not able to open an important file that
will be used in their presentation later today. Brian is able to use a feature found in the
Disk Utility to scan the hard drive for file system errors and repair them. Once the action
was completed the user was able to access the folder. What is the name of this feature?
- ANS-First Aid
Correct. First Aid is found in Disk Utility and is used to scan the hard Drive for file
system errors and repair them.
Brennan is working on a project that requires Linux Commands. He decides to open
Finder, click Applications, double-click the Utilities folder, and double-click Terminal to
allow him to run the required commands. What would allow Brennan to run the Linux
commands? - ANS-Terminal
Correct. In macOS Terminal is similar to a command prompt window in Windows,
except Terminal uses UNIX commands because macOS is based on UNIX.
Steven is using the main MacBook in the office to check his email before leaving the
office for the day. Using his Login, Steven's email application automatically launches
once signed in. Steven is able to quickly check his email and head out for the day. What
is the process of signing in and having applications automatically open afterwards
called? - ANS-Login Items
Correct. Login Items automatically launches programs after a user logs in.
This file format is used for software installations. This file is often compressed similar to
a ZIP file in Windows. Once the installation is complete there is no longer a need for this
file. What file is described? - ANS-Example.pkg
Correct. The PKG file is a package file that contains installer files used for software
installations.
A user calls into the support desk due to one of their applications not working correctly
on their MacBook. Lisa is able to take a further look and see that the best
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