omvic chapter13
Not all customers are consumers, but all consumers are customers." Explain the
difference between a consumer and a customer. - ANS-A customer may be an
individual acting for personal, family or household purposes, an individual acting for
business purposes (such as a sole proprietor) or a corporation.
A "consumer" also buys, leases or receives services from a dealer. However, a
consumer is someone acting for personal, family or household purposes, but is
NOT an individual acting for business purposes or a corporation.
True or False: The CPA protects "consumers" only - ANS-True
True or False: Protections under the CPA would apply to a carpenter buying a van for
his or her small carpentry business. - ANS-False
True or False: The CPA covers sales but not leases, and not services such as repairs. -
ANS-False
True or False: The consumer can waive their rights under the CPA, but this must be in
writing. - ANS-False
Penalties for breaching the CPA can be severe. What is the maximum penalty for an
individual convicted of an offence under the CPA? - ANS-Individuals convicted of an
offence under the CPA can receive a maximum of two years less a day in jail and/or a
fine of up to $50,000.
True or False: In matters related to the CPA, courts will only consider evidence that is
written into the contract. - ANS-False
True or False: If a consumer defaults on a loan/payment schedule but has paid off more
than two-thirds of the total purchase price, the dealer must get permission from the
court to repossess the vehicle. - ANS-True
The two "types" of unfair practices are (choose two): - ANS-misleading or deceptive
representations Unconscionable representations (Section 15)
Provide three examples of a "false, misleading or deceptive practice." - ANS-Page
125-any 3
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