Training Methods Used for Non Managers - correct answer-- on-the-job training
- apprenticeship training
- internship
- classroom instructions
- e-learning
- programmed instruction
Training Methods Used for Managers - correct answer-- on-the-job experiences
- seminars and conferences
- case studies
- management games and simulations
- role-playing
- behaviour modelling
Advantages of Evaluation Criteria - correct answer-
Disadvantages of Evaluation Criteria - correct answer-
Additional Training Programs - correct answer-orientation - process of familiarizing new
employees with the organization, their jobs and their work units
onboarding - process of systematically socializing new employees to help them get "on
board" with an organization
, Performance Management Definition - correct answer-process encompassing all activities
related to improving employee performance, productivity, and effectiveness
includes goal setting, pay for performance, training and development, career management,
and disciplinary action
Purposes of Performance Appraisal - correct answer-- performance improvement
- compensation adjustments
- placement decisions
- training and development needs
- career planning and development
- identify deficiencies in staffing process
- diagnose job design errors
- avoid discrimination
- external challenges
Reasons why performance Appraisals Fail - correct answer-- manager is inadequately
prepared
- employee is not given clear objectives at the beginning of the performance period
- the performance standards may not be clear
- the manager rates the employee's personality rather than performance
- the language in written evaluations is subjective or vague
Sources of Appraisal Information - correct answer-- immediate supervisor
- peers
- rating committees/teams
- self
- subordinates
- customers
- 360 degree appraisal (all of the above)
Methods used for Performance Evaluation - correct answer-- trait Method
- behavioural method
- results method
Characteristics of an Effective Performance Appraisal Interview - correct answer--
Emphasize positive aspects of employee performance
- Conduct the review session in private without interruptions
- Make criticisms specific
- Focus criticisms on performance, not on personality
- Stay calm
- Identify actions to improve performance
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