Exam (elaborations)
Field Quiz California (1).
Field Quiz California (1).
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Field Quiz CaliforniaWhat is the earliest time you may enter the store when you are scheduled to open? -
ANS-No more than 30 minutes prior to the posted opening time.
What is the correct procedure when two or more associates are scheduled to open the
store? - ANS-One(1) associate is to enter and secure the building while the second
associate waits in their car, then the first associate waves the second in once safe
inside the secured area
What is the ambush code? - ANS-The ambush code is the code you enter in the alarm
panel if for any reason you are grabbed at opening or closing and forced back into the
store. Once entered, this code will disarm the alarm and alert the alarm company to
send the police.
What do you take with you when you're cleaning the lobby before the store is open or
after the store closes? - ANS-Store keys and panic button
How long is the time-delay on the safe (if applicable) - ANS-15 minutes
During your shift who is allowed in the secure area of the store? - ANS-Employees that
are on the schedule to work, your director, and your RVP/VP. All other visitors must
show ID and then be approved by the Director prior to being allowed in. Then, follow the
Visitor's Log procedures (if necessary).
If the Director comes to the store with someone you don't know, what is the procedure
for allowing them into the secure area? - ANS-Let the director inside the secured area
first, then the Director will let the visitor in the secured area. Then, follow the visitor's
Log procedures (if necessary)
Where is the fire extinguisher located? - ANS-Varies by store.
What should you do if there's a fire in the lobby? - ANS-Call the fire department and
then your Director. Stay in the secured area until further instructed.
When should the mag lock be on?
Why do you turn it off before you leave? - ANS-This varies by store. The associate must
physically walk through store-specific procedures with the Director
, What should you do if there is a fire in the secure area? - ANS-Dial 911 and attempt to
use the fire extinguisher to put out fire. If possible try and secure loan checks, cash and
important paperwork. Leave the store and wait in a safe location for emergency
personnel to arrive. Notify Director as soon as possible
What is the procedure for receiving a cash delivery from the armored car service? -
ANS-Open the mantrap door and have the Brinks delivery personnel place the delivery
in the mantrap. Once the mantrap door is secured, you may retrieve the cash delivery.
Confirm the delivery is intended for your store and sign for delivery.
What is the procedure for receiving a delivery from the Post Office, UPS, or a similar
company? What if the delivered item is large and/or heavy? - ANS-Same as a cash
delivery but if the package is too large, sign for the package and have the driver leave
the package in the lobby. Once the lobby is empty, secure the lobby by using the
mag-lock then retrieve package.
If you are leaving the secure area when the store is open and you are coming back (to
pick up lunch,for example) where should your store keys be? Your drawer key? Your
panic button? - ANS-Store keys- locked in your cash drawer, drawer key- on you at all
time, Panic button- around your neck with the button in your hand.
An associate is grabbed by a robber in the lobby. The robber demands that you give
them money or they will shoot the employee. What do you do and why? - ANS-Press
the silent alarm and slowly hand the robber the cash from the drawers, starting from the
Ones ($1) and moving your way up attempting to stall until the police arrive. You do jot
want to set off the panic button or the sound alarm; you want to silently alarm the police
and do your best to comply with their demands and stalling the best you can.
A customer is grabbed by a robber in the lobby. The robber demands that you give them
money or they will shoot the customer. What do you do and why? - ANS-If someone
takes a person ( not an associate) hostage and demands money, we have no way of
knowing whether the hostage is involved in the robbery. The associate will attempt to
discreetly press the silent holdup button so as to not startle the robber or agitate the
situation. The associate then either moves down to the floor/behind the front counter or
walks back to the back of the store to get out of sight, if we are there jot to negotiate, the
person will have no options.
A person comes in the store and points a gun at you while you are in the secure area.
What do you do and why? - ANS-If someone approaches the teller window and
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